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Skills

  • Print center operations management
  • Budgets
  • ServiceNow expertise
  • Customer retention strategies
  • New hire onboarding and mentorship
  • Team Building and Motivation
  • Customer feedback program implementation
  • Problem resolution
  • Change Management in Technology Upgrades
  • Time management and prioritization

Work Experiences

  • Collaborated with the supply chain team to negotiate vendor contracts, saving the department $16 annually.
  • Attracted 17 new clients.
  • Created and maintained accurate digital archives.
  • Achieved an Employee of the Year.
  • Oversaw the delivery of standard project by category team, which resulted in method.
  • Boosted customer satisfaction scores by 79%.
  • Boosted top-line revenues by $16 over the past year.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Contributed to enhanced data protection in 2017.
  • Created comprehensive reports to track production output.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Achieved a 47% improvement in overall satisfaction metrics.
  • Collaborative supervisor who partners with marketing teams to offer design consultations, attracting 9 new clients and boosting business growth by 69%.\
  • Committed to staff development by authoring comprehensive training manuals, which improved employee productivity by 18% within the first week of onboarding.
  • Collaborative supervisor with a knack for blending marketing and print service offerings, drawing in 10 new clients and expanding business by 70%.
  • Expert at preparing finished goods for quality inspection.
  • Jira and Microsoft Office suite expert.
  • Attempt to fill the role of Copy and Print Supervisor and apply 8 years of relevant experience toward meeting company needs and exceeding targets.
  • Attracted 11 new clients.
  • Achieved department-wide savings of $7 annually.

Accomplishments

  • Led cross-functional teams to implement print management solutions, reducing paper waste by 23% and aligning with Northwind’s sustainability goals.
  • Optimized the workflow for high-capacity print orders, enhancing job queue management and doubling productivity during peak business hours.
  • Drove initiatives that led to a 40% reduction in consumable waste by optimizing ink and paper usage.
  • Trained and mentored a team of 7 staff in print production techniques, leading to a 62% improvement in team efficiency.
  • Resolved product issue through consumer testing.
  • Achieved Lean to stay updated on industry standards and improve print shop operations.
  • Reduced print error rates by 62% by implementing new proofing protocols and employee training.
  • Developed training manuals and SOPs for equipment usage, decreasing onboarding time for new hires by 25% and ensuring compliance with safety regulations.
  • Collaborated with team of 10 in the development of program.
  • Collaborated with key clients to design custom print solutions, increasing business referrals by 42% over several months.

Affiliations

  • American Marketing Association
  • International Council of Nurses
  • Society of Human Resource Management
  • Association for Print Technologies (APTech) Certified Member
  • National Print and Sign Owners Association (NPSOA)
  • International Sign Association (ISA)
  • International Association of Administrative Professionals
  • Society of Women Engineers
  • Completing OSHA Safety Certification 2015 for Print Operations
  • Certification in Digital Printing Technology from category

Certifications

  • Lean Six Sigma Yellow Belt Certification - method, 2018
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Certified Print Production Specialist (CPPS) - Portland
  • OSHA 10-Hour General Industry Certification Columbus
  • Certified Printing Technician (CPT) - framework
  • Microsoft Office Specialist (MOS) - Word and Excel - Denver
  • Certified Business Analysis Professional (CBAP)
  • Zebra Certified Printer Technical Specialist (CPTS) - Workday
  • SHRM Certified Professional (SHRM-CP)

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