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Skills

  • Process improvement
  • Client needs assessments
  • Continuous professional development in HR certifications (SHRM, PHR)
  • Budgets
  • Problem resolution
  • Benefit enrollment system optimization
  • Compliance with legal benefits regulations (ERISA, ACA, HIPAA, FMLA, COBRA)
  • Regulatory compliance
  • Employee training development for benefits literacy
  • Budget forecasting for employee benefits

Work Experiences

  • Assisted families with challenging healthcare claims.
  • Achieved 52% retention improvement.
  • Audited benefit files and ensured accurately processed invoices, saving $15 through correcting discrepancies and avoiding overpayments.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Was in charge of staff development, which included in-depth trainings, workshops, seminars, and other opportunities for learning.
  • Analyzed current benefit offerings and developed cost-efficient improvements that saved $6 annually without compromising employee coverage.
  • Achieved a 83% reduction in paper usage.
  • Achieved resolution within 13 business days.
  • Achieved results over category.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Actively monitored changes in benefits laws and regulations.
  • Human Resources Benefits Specialist is a multi-talented Human Resources Benefits Specialist who is consistently rewarded for planning and operational improvements.
  • Achieved annual benefit cost reductions of $9.
  • Data-driven HR Specialist with strong skills in benefits cost analysis, achieving savings of $11 through competitive benchmarking and streamlined benefit offerings.
  • Human Resources Benefits Specialist with 10 years of successful client relations and strategic planning experience.
  • Contributed to long-term reduction in absenteeism.
  • Determined employee with 4 years of experience leading high-performing teams.
  • Within Human Resources, senior Human Resources Benefits Specialist and outstanding performer in process improvement and workflow optimization.
  • Clear understanding of client relations and team leadership as well as client relations training.
  • Skilled at forming strong alliances in order to achieve organizational goals.

Accomplishments

  • Reviewed and updated company benefits-related policies, ensuring compliance with changes in laws like the ACA and ERISA.
  • Advised employees on COBRA and transition benefits, leading to a 79% increase in participation during offboarding.
  • Collaborated with finance and operations teams to analyze benefits data, resulting in a $10 savings on healthcare expenditures.
  • Documented and resolved process which led to framework.
  • Managed FSA and HSA accounts, reducing reimbursement approval time by 32% through the deployment of automated processing workflows.
  • Administered leave-of-absence policies for 10 employees, ensuring compliance with federal and state regulations such as FMLA.
  • Collaborated with benefits brokers to customize coverage plans that catered to the needs of a diverse, multigenerational workforce.
  • Collaborated with team of 18 in the development of method.
  • Worked with payroll to ensure proper taxation for benefits-related deductions, reducing payroll discrepancies by 63%.
  • Conducted post-open-enrollment surveys, using employee feedback to make benefits adjustments that increased overall satisfaction by 41% in 2019.

Affiliations

  • National Association of Social Workers
  • Professional in Human Resources (PHR) certification holder
  • Association for Talent Development (ATD)
  • Human Resources Professionals Association (HRPA)
  • Local Chamber of Commerce (HR Division)
  • Lions Club
  • National Association of Professional Benefits Administrators (NAPBA)
  • Project Management Institute
  • American Payroll Association (APA)
  • Global Health Benefits Institute (GHBI)

Certifications

  • Corporate Wellness Program Management Certification
  • Fundamentals of Payroll Certification (FPC)
  • Salesforce
  • HR Generalist Certificate Program
  • Human Resources Management Certification Program framework
  • Certified Plan Fiduciary Advisor (CPFA)
  • Certified Compliance & Ethics Professional (CCEP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Compensation Professional (CCP)
  • Senior Professional in Human Resources (SPHR)

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