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Skills

  • Authorized Educational Technician
  • Flight technician experience
  • Continuous improvement planning
  • Industrial Security Advisory
  • Advisory credit understanding
  • Budget management and cost-saving strategies
  • Stakeholder engagement and management
  • Advisory
  • Multilingual communication (e.g. Japanese)
  • Risk advisory

Work Experiences

  • Boosted system availability by 60%.
  • Assisted engineering teams in the rollout of ServiceNow.
  • Conducted environmental testing for equipment.
  • Assisted engineering teams in the rollout of Adobe Creative Suite, achieving a seamless integration with zero critical bugs reported post-launch.
  • Led training efforts to enable employees to resolve technical issues without submitting support tickets, resulting in a 6% reduction in service calls.
  • Achieved a 83% reduction in average call wait times.
  • Completed the project ahead of schedule by the past year.
  • Achieved a 75% improvement in troubleshooting success.
  • Automated server monitoring checks, reducing manual inspection times by 65% and minimizing human errors.
  • Achieved 29% cost reduction.

Summaries

  • Willing to provide advice on how to make the most of existing assets and acquire new ones through smart spending and prioritization.
  • Achieved results over three years through expert troubleshooting.
  • Achieved near-zero human errors in system monitoring.
  • Uses tried-and-true analytical techniques to find flaws in technical operations and simplify business processes.
  • Accelerated problem resolution by 78% in the past year.
  • Achieved a 34% improvement in team diagnostic proficiency.
  • Adept at reducing energy consumption.
  • Accomplished Technician Advisor.
  • Within Miscellaneous, senior Technician Advisor and outstanding performer in stakeholder engagement and team leadership.
  • Strengths in workflow optimization and data analysis backed up by Miscellaneous training.

Accomplishments

  • Reduced network downtime by 65% in three years through continuous systems monitoring and preventative maintenance implementations.
  • Established key performance metrics for technician teams, driving service speed improvements by 80% over 6 months.
  • Enhanced customer satisfaction scores by 45% after streamlined client assistance procedures and reduced wait times.
  • Collaborated with team of 2 in the development of program.
  • Standardized equipment troubleshooting protocols, which increased repair efficiency by 77% across 14 service locations.
  • Maximized cross-team communication for upcoming projects by providing in-depth project analysis, driving punctual delivery across 10 phases.
  • Documented and resolved program which led to system.
  • Managed technician workflow optimization, leading to a 79% improvement in first-time issue resolution.
  • Designed and optimized network configurations for new installations, lowering installation time by 53%.
  • Provided expert consultation leading to successful integration of Workday, improving overall system performance by 39%.

Affiliations

  • Lions Club
  • Association for Supply Chain Management (APICS)
  • American Marketing Association
  • National Institute for Certification in Engineering Technologies (NICET) – Enhances skills in engineering technology applications and safety compliance.
  • Cabling Installation & Maintenance Professional (CI&M) Certification – Vital for maintaining and optimizing network hardware connections.
  • American Society of Mechanical Engineers (ASME) – Providing insights into mechanical equipment operations and maintenance optimization.
  • Association for Facilities Engineering (AFE) – Engaged for hands-on insights into equipment setup procedures that reduce energy consumption.
  • Association for Computing Machinery
  • Building Owners and Managers Association (BOMA) – Supports industry knowledge for managing hardware replacement projects across multiple locations.
  • American National Standards Institute (ANSI) – Associated with ensuring compliance to industry standards for safety and equipment calibration.

Certifications

  • Ericsson Certified Professional in Telecom
  • Certified Electronics Technician (CET)
  • CompTIA Network+
  • Certified Telecommunications Network Specialist (CTNS)
  • Certified Wireless Technology Specialist (CWTS)
  • Juniper Networks Certified Associate (JNCIA)
  • AWS Certified Solutions Architect – Associate
  • Certified VoIP Engineer
  • CompTIA Security+
  • Microsoft Certified: Azure Administrator Associate

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