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Skills

  • Menu knowledge and food safety standards
  • Inventory management and control
  • Business Strategy
  • Accurate money handling
  • Guest relations management
  • Item promotion
  • Tableside service
  • Order accuracy
  • Food spoilage prevention
  • Cash handling expert

Work Experiences

  • Checked, pulled, and stacked clean items while returning soiled items for re-scrubbing and re-washing.
  • Made sure the tables were clean and presentable with tableware, sparkling glassware, silverware, and linens.
  • Supported the needs of a 4-person wait staff who attended to the specific needs of countless customers on a daily basis for initiative restaurant with social relevancy and intentionality.
  • Was able to quickly and effectively resolve guest complaints.
  • Replenished food and other supplies, including paper products and canned goods to keep the pantry well-stocked during busy periods.
  • Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business.
  • Verified that all 12 square feet of the restaurant and lounge were clean enough to meet state and federal standards.
  • Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies.
  • Was in charge of emptying and maintaining the trash cans and the outdoor dumpster area.
  • Double-checked food trays against customer orders and added missing items to avoid trips to the kitchen.

Summaries

  • Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members.
  • Capable of effectively managing time in order to meet all shift requirements.
  • Committed to resolving customer complaints in a professional and calm manner.
  • Looking to apply my professional experience to a new, dynamic role in the restaurant industry.
  • Efficient Lead Server with over 8 years of experience in process and system service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Highly effective at quickly picking up new skills and dealing calmly with a wide range of customer requests.
  • Commended for multitasking and providing excellent service to 17 customers on a daily basis.
  • Individual customers, large parties, and station work are all easily balanced.
  • Lead Server is a multi-talented Lead Server who is consistently rewarded for planning and operational improvements.
  • Committed team player with the ability to work on a flexible schedule.

Accomplishments

  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Identified
  • Integrated
  • Registered 8 customers for the store's loyalty program.
  • Initiated
  • Named Employee of the Month, standard.
  • Promoted to Lead Server.
  • Researched
  • Elected to oversee expansion of store into Phoenix.
  • Reduced

Affiliations

  • Society of Human Resource Management
  • Classical Cocktails Masterclass Trained 2024
  • Chaine des Rotisseurs
  • American Sommelier Association
  • Society for Hospitality and Foodservice Management (SHFM)
  • Service Recovery and Crisis Management Certification 2015
  • National Bartender and Beverage Professional Association
  • In-Restaurant Wine Certification Program 2022
  • National Association of Social Workers
  • Lions Club

Certifications

  • Food Allergen Awareness Certification
  • Salesforce
  • Certified Meeting Professional (CMP)
  • Certified Bartender (CB)
  • National Restaurant Association ServSafe Manager Certification
  • CompTIA Network+
  • Advanced Wine and Spirits Certificate from Meridian
  • ServSafe Alcohol Certification
  • Certified Manager of Alcohol Service (CMAS) by Meridian
  • SafeServ certification: Food Handling

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