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Skills

  • Performance evaluation and employee feedback
  • Effective workload delegation
  • Loss prevention management
  • Relationship building and retention
  • Infection control procedures and policies
  • Communication with family members regarding resident care
  • Seasoned in medical clinical procedures
  • Medication dispensing
  • Crisis intervention plan development
  • Drug utilization review

Work Experiences

  • Conducted compliance audits.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Achieved a 60% decrease in behavioral incidents.
  • Collaborated with social workers, psychiatrists, and external specialists, addressing complex resident needs and improving care coordination.
  • Achieved reduction over one year.
  • Achieved 15% under budget.
  • Connected residents to essential community resources.
  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
  • Was in charge of all financial transactions and management functions, as well as the strategic management of the $8 operating budget.
  • Was in charge of a group of 5 pharmacy technicians.

Summaries

  • Achieved continuous successful state inspections.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Achieved a 68% improvement in staff cohesion.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved PMP for the facility, leading to increased state funding opportunities for enhanced resident services.
  • With more than 16 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Achieved Scrum Master for the facility.
  • Adept at working with family members.
  • Within Healthcare, senior Assistant Group Home Manager and outstanding performer in data analysis and project management.

Accomplishments

  • Led a team of 6 direct care professionals, focusing on enhanced team communication and achieving 66% improvement in resident satisfaction ratings.
  • Streamlined communication workflows among staff, healthcare providers, and family members, leading to a 82% reduction in care miscommunications.
  • Developed individualized care plans for residents with special needs, supporting 5 residents in achieving key therapeutic milestones.
  • Collaborated with licensed healthcare professionals and families to create personalized mental health plans for 14 residents, improving quality of care and therapy outcomes.
  • Collaborated with team of 4 in the development of standard.
  • Devised and spearheaded a comprehensive incident report audit system, improving report accuracy by 50% and ensuring adherence to regulatory timelines.
  • Resolved product issue through consumer testing.
  • Managed facility’s annual budget of $9, consistently achieving 19% reduction in operational costs without compromising resident care.
  • Revised current incident management protocols, reducing response time by 67%, improving staff preparedness and safety adherence.
  • Executed team-building initiatives that improved overall employee morale, resulting in a 55% increase in staff retention.

Affiliations

  • National Patient Safety Foundation (NPSF) – Safety in Group Home Settings
  • Jaycees
  • American Association on Intellectual and Developmental Disabilities (AAIDD)
  • American Society of Safety Professionals
  • Commission on Accreditation of Rehabilitation Facilities (CARF)
  • National Association on Dual Diagnosis (NADD)
  • The Institute for Applied Behavior Analysis (IABA)
  • American Society of Criminology (ASC) – Divisions on People with Disabilities
  • American Network of Community Options and Resources (ANCOR)
  • Crisis Prevention Institute (CPI) - Nonviolent Crisis Intervention Certification

Certifications

  • CompTIA Network+
  • Certified Patient Care Technician/Assistant (CPCT/A) - NHA - 2017
  • Basic Life Support (BLS) for Healthcare Providers procedure 2023
  • Cisco Certified Network Associate (CCNA)
  • Behavioral Health Technician Certification (BHT) category
  • CPR and First Aid Certification category 2023
  • Certified Public Accountant (CPA)
  • Health and Wellness Coaching Certification - Cedar Works, 2017
  • Cisco Certified Internetwork Expert (CCIE)
  • Medication Administration Certification - Brightline, 2019

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