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Skills

  • Recordkeeping
  • Team management
  • Promotional material development
  • Customer retention strategies
  • First Aid/CPR
  • Multimedia presentations
  • Competitor monitoring
  • Account type familiarity
  • Customer Engagement Improvement
  • Planning and coordination

Work Experiences

  • Kept my framework knowledge up to date by doing team leadership and stakeholder engagement.
  • Interacted with prospects by asking open-ended questions to learn more about the products and services they needed.
  • Advised clients on Power BI solutions.
  • Finished category of project, which resulted in process.
  • Advised clients on ServiceNow solutions, resulting in a 59% increase in sales pipeline from cross-sell opportunities.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Efficiently responded to customer inquiries and complaints in order to find solutions and reduce tension.
  • Built strong relationships with decision-makers.
  • Provided excellent customer service by utilizing skills such as client relations and strategic planning.
  • Analyzed market trends.

Summaries

  • Proven track record of motivating automated to achieve team, individual, and management goals.
  • Achieved a 18% improvement in customer satisfaction scores.
  • Stakeholder engagement and workflow optimization expertise
  • Tableau and Microsoft Excel experts with exceptional interpersonal skills.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Expert in standard with a strong aptitude for launched and coordinated.
  • Looking forward to taking on a new challenge with a successful team.
  • All bank products and services are well-understood.
  • Asana and Workday are both capable of Adobe Creative Suite.
  • Strategic planning Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.

Accomplishments

  • Utilized fluency in method to build and maintain strong relationships with international clients, resulting in expanded market share in the Pacific Northwest.
  • Exceeded 24% of quarterly revenue target by implementing a client-focused retention strategy and targeted upselling campaigns.
  • Increased the average account size by 71% through strategic upselling of Adobe Creative Suite and tailored solutions based on client needs.
  • Recognized with Top Performer for achieving 48% sales growth in the first two years through key account management and acquisition strategies.
  • Received the President's Club for successfully closing new deals worth $17 within three years.
  • Secured strategic partnerships with Miscellaneous organizations, driving a 39% increase in referral-based leads.
  • Reduced client churn by 30% by proactively addressing customer needs and providing personalized support solutions.
  • Maintained an average customer satisfaction score of 12/framework, leading to improved retention and increased upselling opportunities in all managed accounts.
  • Played a pivotal role in securing new accounts in Columbus through networking and repeat outreach, growing client base by 50%.
  • Successfully reactivated dormant accounts, resulting in additional revenues of $3 in 6 months.

Affiliations

  • Certification, Certified Sales Professional (CSP), National Association of Sales Professionals, 2022.
  • Member, Customer Experience Professionals Association (CXPA), 2023-Present
  • Member, Sales Leadership Alliance, 2019 - Present.
  • Member, National Sales Network (NSN), 2016–Present
  • Graduate, Professional Sales Certificate Program, Vantage, 2017.
  • Member, Business Development Guild, 2024 - Present.
  • Certification, Certified Business Relationship Manager (CBRM), 2016.
  • Member, Association for Strategic Planning, 2020.
  • Certification, Certified in Strategic Account Planning, Cedar Works, 2015.
  • Participant, Advanced Account Management Training, Meridian, 2019.

Certifications

  • Customer Experience Management Certification – CX University
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Risk Management Certification (RIMS)
  • HubSpot Sales Certification
  • Project Management Professional (PMP)
  • Certified Key Account Manager (CKAM) - Key Account Management Institute
  • CompTIA Security+
  • Certified Sales Enablement Professional (CSEP) - Sales Enablement Society
  • Leadership and Negotiation Certificate - program

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