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Skills

  • CRM Systems
  • Territory Sales Experience
  • Results-oriented
  • Creative problem solving
  • Music showcase training
  • Supply replenishment
  • Excellent communication
  • Financial records and processing
  • Pet charting information
  • Bilingual in French

Work Experiences

  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Oversaw 2 calendars in order to coordinate meetings, appointments, and events strategically.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Created new filing and organizational procedures that helped the company save $11 per 18 months in labor costs.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Used workflow optimization and client relations to quickly resolve metric issues, effectively reducing customer complaints by 17%.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.

Summaries

  • Secretary Principal is a fast-paced, detail-oriented Secretary Principal who is eager to contribute administrative and operational expertise to a growing team.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.
  • Secretary Principal with 3 years of experience assisting with program program coordination and implementation.
  • In search of a new professional challenge in a fast-paced setting.
  • Secretary Principal is a dependable and enthusiastic Secretary Principal with 6 years of front desk management experience.
  • Document management, process improvement, and regulatory compliance are all areas where I've had a lot of experience.
  • Motivated Office Automation Clerk looking for a new job where her project management and performance reporting skills can be put to good use.
  • 9 years of experience in general office procedures, process improvement and team leadership.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 16-person team.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.

Accomplishments

  • Maintained inventory systems, reducing lost stock and improving supply audits by 22%.
  • Assisted in monitoring staff time-keeping records, ensuring payroll compliance, and reducing discrepancies by 60%.
  • Collaborated with team of 14 in the development of procedure.
  • Organized company-wide training sessions, enabling 13% of staff to become proficient in using Salesforce within 6 months.
  • Reduced travel expenses by 35% through strategic vendor negotiations and bulk booking coordination.
  • Collaborated with IT teams to implement a new digital communication platform, increasing staff collaboration and reducing coordination errors by 26%.
  • Coordinated travel arrangements for 17 executives, achieving a 38% reduction in travel-related costs.
  • Monitored and prioritized incoming phone and email inquiries, improving same-day query resolution by 38%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supported quality assurance and compliance initiatives, identifying and correcting operational bottlenecks, leading to a 81% improvement in workflow.

Affiliations

  • National Association for the Education of Office Professionals (NAEOP) – Additional training on document proofreading and compliance management.
  • Association of Professional Office Managers – Specialized in improving interdepartmental workflow through task management software.
  • American Society of Administrative Professionals (ASAP) – Leveraged training to improve office technologies and productivity.
  • Society of Corporate Secretaries and Governance Professionals – Gained insights into best practices for corporate event planning and meeting facilitation.
  • American Institute of Professional Bookkeepers – Specialized certification courses in budget preparation and financial tracking.
  • International Association of Administrative Professionals
  • Society for Human Resource Management (SHRM) – Collaborated with HR professionals for compliance and policy development.
  • National Business Education Association (NBEA) – Focused on honing business communication and financial record-keeping skills.
  • Vendor and Contract Management Professionals Alliance – Harnessed vendor management principles for cost-savings and efficient contract renewals.
  • Rotary International

Certifications

  • Fundamentals of Human Resources Certificate Program
  • Microsoft Certified Systems Engineer (MCSE)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Salesforce
  • Customer Service Specialist Certification Beacon Labs 2022
  • Certified Records Manager (CRM)
  • Certified Public Accountant (CPA)
  • Certified International Administrative Professional (CIAP)
  • Legal Administrative Specialist Certification
  • Project Management for Administrative Professionals

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