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Skills

  • Advanced problem solving
  • Accounts receivable management
  • Accounts recovery goal achievement
  • Communications
  • Quickbooks mastery
  • Organization
  • Standard equipment
  • Customer relationship management (CRM) software
  • Budgets
  • Operational improvement

Work Experiences

  • Reconciled past due accounts, reducing outstanding invoices by 12%.
  • Gathered information in order to prepare detailed financial reports for management and stakeholders.
  • Created a better filing system to keep client information safe.
  • Collaborated with standard customers to determine their needs and deliver system service.
  • Adjusted credit policies.
  • Accepted payments for initiative services and talked to customers about their remaining balances so that they could close their accounts.
  • Assessed complex credit applications for Jira deals, ensuring timely credit extension to support an increase in sales conversions by 66%.
  • Completed recovery within two years.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a $3 yearly reduction.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Accounting and Finance industry's success.
  • Achieved a 84% recovery of past-due payments.
  • Clear understanding of team leadership and vendor management as well as team leadership training.
  • Adept at problem-solving.
  • Costs were consistently reduced while profits were increased.
  • Within Accounting and Finance, senior Credit Collections Analyst and outstanding performer in cross-functional collaboration and vendor management.
  • Hardworking and effervescent, with a strong desire for precision and efficiency.
  • Known for problem-solving efficiency and accuracy.
  • Adept at utilizing payment behavior analysis to forecast risk, leading initiatives that reduced default rates by 63% and improved overall portfolio performance.
  • Accomplished analyst with a keen focus on debt recovery techniques and collection effectiveness, consistently exceeding recovery goals by 64% across various portfolios.

Accomplishments

  • Managed relationships with external collection agencies to recover 60% of non-performing loans, reducing corporate credit risk exposure by 61%.
  • Achieved category% recovery of delinquent amounts in 2015, exceeding corporate goals and improving the receivables aging report.
  • Monitored and maintained a portfolio of 3 accounts, reducing delinquent balances by 74% in just three years.
  • Collaborated with the legal team to ensure best practices compliance with PMP standards, reducing threat of litigations by 26%.
  • Effectively collected over $17 in delinquent balances while maintaining customer satisfaction and adherence to compliance regulations.
  • Led initiatives that improved bad debt recovery by 55% through targeted communication and data-driven approaches.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed escalation protocols for high-risk accounts, helping to recover 63% of in-flight deals and minimize charge-off risks.
  • Achieved a 44% increase in monthly payment recovery by restructuring aged debt portfolios for Northwind.
  • Resolved product issue through consumer testing.

Affiliations

  • Toastmasters International – Focus on Professional Communication and Negotiation
  • Chartered Institute of Credit Management (CICM)
  • Project Management Institute (PMI) for managing collections projects
  • Association for Supply Chain Management (APICS)
  • International Association for Credit & Trade Finance Professionals (ICTF)
  • Project Management Institute
  • International Association of Administrative Professionals
  • Sigma Iota Epsilon – National Honorary and Professional Management Fraternity
  • American Marketing Association
  • National Association of Credit Management (NACM)

Certifications

  • Certified Collection Specialist (CCS) Certificate by the Online Debt Collection Academy
  • Advanced Negotiation Strategies for Payments Certification by Coursera
  • Certified Financial Services Auditor (CFSA) by The Institute of Internal Auditors (IIA)
  • Microsoft Excel Expert Certification for Financial Analysts
  • Salesforce Certified Administrator for CRM systems integration
  • Certified Public Accountant (CPA) issued by initiative
  • Certified Treasury Professional (CTP) by the Association for Financial Professionals
  • Certified Business Intelligence Professional (CBIP) by Transforming Data With Intelligence
  • Certified Secure Software Lifecycle Professional (CSSLP) by ISC² for financial technology applications
  • International Credit & Trade Finance (ICTF) Certified International Credit Professional

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