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Skills

  • Operational improvement
  • Debt adjustments and write-offs
  • Customer service
  • MS Office
  • Cash Flow analysis
  • Client relationship management
  • Bad Debt Reduction Strategies
  • Client retention improvement
  • Relationship development
  • High risk account reviews

Work Experiences

  • Assisted in developing a cash application process for unapplied cash that reduced reconciliations discrepancies by $11 quarterly.
  • Conducted root cause analysis on late payments.
  • Collaborated with collections agencies and legal teams to recover over $3 in overdue payments for high-value, at-risk accounts.
  • Assessed over 15 businesses.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Gained a better understanding of financial statements, which aided in risk assessment.
  • Actively managed the review of financial statements for clients seeking credit extensions, reducing the frequency of credit line increases by 76%.
  • Collaborated with collections agencies.
  • Deployed a centralized ticketing system.

Summaries

  • Adept at identifying clients with high risk of default, taking preemptive steps to reduce losses by 30% while ensuring long-term revenue.
  • Collaborated with legal teams for high-value accounts.
  • Accomplished analyst with a 34% recovery rate.
  • Achieved a reduction of DSO by 6 days.
  • Contributed to significant reductions in DSO.
  • Conducted comprehensive credit limit reviews.
  • Consistently exceeded recovery targets each quarter.
  • Achieved a reduction of 34% in bad debt.
  • Credit Analyst with experience in customer correspondence and credit analysis.
  • Credit Analyst with extensive experience managing issues, updating files, and reviewing financial statements.

Accomplishments

  • Integrated third-party credit reports in risk assessments, decreasing high-risk credit approvals by 49%.
  • Improved cash flow management by reducing collection cycle time by 56%, ensuring smoother financial operations.
  • Documented and resolved metric which led to initiative.
  • Streamlined collection process by implementing automation tools, resulting in a 16% reduction in delinquent accounts.
  • Standardized Power BI reporting tools, leading to increased visibility of financial data and a 17% improvement in collection rate accuracy.
  • Contributed to the improvement of the payment dispute resolution process, reducing the number of unresolved disputes by 67% within 2015.
  • Collaborated with team of 8 in the development of process.
  • Refined credit approval protocol which enhanced credit risk assessment and reduced customer disputes by 20%.
  • Reduced days sales outstanding (DSO) by 71% within the past year through targeted outreach and tailored payment solutions.
  • Applied data-driven forecasts, which allowed the team to recover 6% of delinquent accounts within 18 months.

Affiliations

  • Association of Information Technology Professionals
  • National Retail Collections Council (NRCC)
  • Institute of Finance & Management (IOFM)
  • Rotary International
  • Certified Credit and Risk Analyst (CCRA) by NACM
  • National Bureau of Credit Histories (NBCH)
  • Receivables Management Association International (RMAI)
  • Society of Corporate Treasury and Credit Professionals (SCTCP)
  • Association of Credit and Collection Professionals (ACA International)
  • Lions Club

Certifications

  • SOX Compliance Fundamentals - Meridian
  • Certified Credit Professional (CCP) – Credit Institute of Canada
  • Microsoft Certified Systems Engineer (MCSE)
  • Six Sigma Green Belt Certification - Vantage for process optimization
  • AML and KYC Certifications for Compliance - program, 2016
  • Mastering Delinquency Accounts Recovery & Dispute Resolution - metric, system, 2021
  • Certified Financial Services Auditor (CFSA) - Institute of Internal Auditors (IIA)
  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE)
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)

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