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Skills

  • Calendar management
  • Data entry documentation
  • Accounting skills
  • Conflict resolution
  • Excel spreadsheets
  • Program file distribution
  • Routing correspondence
  • File and data retrieval systems
  • Managing office supplies
  • AR/AP

Work Experiences

  • Was the main point of contact for all outside vendors who needed access to the building.
  • Developed administrative and logistical reports as well as created and maintained spreadsheets.
  • Worked professionally to meet the needs of all clients, vendors, and public visitors.
  • Was able to quickly manage new files and retrieval requests, which resulted in a 5% improvement in the filing process and accuracy.
  • Improved productivity initiatives such as itinerary coordination and appointment scheduling.
  • Increased productivity by coordinating itinerary and scheduling appointments, as well as managing office support tasks.
  • By collaborating with staff to share and implement best practices, I was able to exceed specific team goals.
  • Planned and executed corporate meetings, luncheons, and special events for groups of 6+ employees.
  • Created a 18 months newsletter with events and updates for initiative employees, which increased event participation by 11%.
  • Was in charge of setting up and maintaining both physical and electronic filing systems.

Summaries

  • Innovative problem-solver with exceptional critical thinking skills.
  • Personable Administrator Support Assistant with exceptional relationship-building skills who cultivates positive relationships with clients, employees, and management.
  • Administrative Assistant with extensive experience working with a wide range of clients and delivering outstanding results.
  • Individual who is tech-savvy and knows a lot about Jira and ServiceNow.
  • Excellent prioritization skills in a fast-paced environment.
  • Jira and ServiceNow expertise, with a typing speed of 14 WPM.
  • Professional business writing, bookkeeping, and schedule management experience.
  • Filing expense reports, managing calendars, and scheduling meetings are all skills she possesses.
  • Smooth office procedures and strong client and supplier relationships are two of her strong suits.
  • Solid critical-thinking, multitasking, and problem-solving abilities, as well as advanced ServiceNow abilities.

Accomplishments

  • Received recognition for providing exceptional administrative support for cross-department initiatives, meeting all project deadlines ahead of schedule.
  • Improved meeting scheduling accuracy by introducing a conflict-checking software, reducing double-bookings and missed appointments by 85%.
  • Successfully prepared high-level presentations for executive meetings, contributing to client contract wins valued at $14.
  • Led a document revision initiative, reducing paper file retrieval times by converting over 61% of documents into digital formats.
  • Reduced equipment downtime by implementing a streamlined request-for-repair system, cutting repair wait times by 17%.
  • Played a key role in onboarding new employees, managing access to databases and creating introductory materials, leading to a smoother integration over 6 days.
  • Managed the office's annual budget, identifying cost-saving opportunities that resulted in a 49% reduction in operational expenses.
  • Addressed employee inquiries related to payroll and benefits, reducing resolution time from 7 days to 7 hours.
  • Implemented a new document filing system that reduced retrieval time by 15%, enhancing team productivity within 18 weeks.
  • Regularly provided support to 6 internal stakeholders by drafting policies, arranging meetings, and updating procedural documents.

Affiliations

  • Certified in Payroll Administration through the American Payroll Association (APA), recognized for expertise in payroll tracking and reporting.
  • Volunteer Coordinator for local non-profit organization, managing administrative tasks such as scheduling, database updates, and event logistics.
  • Completed the Advanced Administrative Assistant Certification (AAAC) in 2022, developing expertise in scheduling, document organization, and multi-department coordination.
  • Member of the Business Writing Academy, enhancing skills in memo drafting and email communication tailored to internal and client-facing applications.
  • Regular attendee of professional development workshops hosted by the National Notary Association (NNA), enhancing skills in document authentication and confidentiality practices.
  • Member of the International Association of Administrative Professionals (IAAP) since 2020, committed to professional growth and development in office administration.
  • Attended the Professional Administrative Conference (PAC) in 2022, featuring workshops on document management and inter-department collaboration best practices.
  • Affiliate of the Business and Professional Women’s Foundation (BPW), contributing to discussions on career advancement and administrative leadership.
  • Participated in online courses through LinkedIn Learning, focusing on improving administrative skills such as financial reporting and communication optimization.
  • Member of the Women's Leadership Network (WLN), enhancing leadership and project coordination skills within administrative and support roles.

Certifications

  • Certified Professional in Human Resources (PHR)
  • CompTIA IT Fundamentals (ITF+)
  • Certified Administrative Professional (CAP)
  • ServSafe
  • Certified Professional Secretary (CPS)
  • CPR and First Aid Certification
  • Certified Customer Service Professional (CCSP)
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)

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