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Skills

  • Program equipment
  • First Aid/CPR
  • Keyword research and implementation
  • Process improvement
  • Budgets
  • Technical troubleshooting
  • Email campaign management systems (e.g., MailChimp)
  • Online product launch execution
  • Data visualization and dashboard creation
  • Online content curation

Work Experiences

  • Amashed qualitative data for internal review.
  • Analyzed user feedback.
  • Analyzed user metrics.
  • Managed customers' expectations of support and technology functionality in order to provide a positive user experience.
  • Assisted in successfully launching 4 online marketing campaigns, resulting in a 55% increase in user engagement.
  • Achieved a 25% open rate.
  • Attracted over 2 subscribers.
  • Built month-end performance summaries.
  • Analyzed competitor activity and trends.
  • Co-managed 6 client accounts.

Summaries

  • Online Intern with 8 years of successful team leadership and stakeholder engagement experience.
  • Subject matter expert on HubSpot with exceptional skills and knowledge in cross-functional collaboration.
  • Competent in building data visualization dashboards.
  • Conducted A/B testing for online ad campaigns.
  • Adept at conducting virtual meetings.
  • Achieved measurable results.
  • Achieved timely project milestones.
  • Consistently drive high conversion rates.
  • Online Intern is a multi-talented Online Intern who is consistently rewarded for planning and operational improvements.
  • Analyzed key user metrics.

Accomplishments

  • Developed insights on user behavior through Google Analytics, enhancing the user journey on QuickBooks and growing time spent on the website by 84%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed comprehensive user manuals and training modules, impacting user onboarding efficiency and improving customer retention by 74%.
  • Supported influencer collaborations by conducting research on potential partners, leading to a 57% improvement in brand mentions and engagement rates.
  • Documented and resolved initiative which led to process.
  • Collaborated with team of 8 in the development of procedure.
  • Created engaging blog content that improved the company’s SEO ranking, resulting in a traffic increase of 65% within 6 months.
  • Created visually appealing and informative client presentations, aiding in the successful pitch of 7 new projects with real-time data support.
  • Contributed to the refinement of PPC campaigns, reducing customer acquisition cost by 44%. Used Google Ads and related tools for execution.
  • Utilized Google Analytics to monitor website performance and optimized user experience, leading to a 74% increase in page views over three years.

Affiliations

  • Women in Digital
  • American Marketing Association
  • American Society of Safety Professionals
  • Toastmasters
  • International Association of Sound and Audiovisual Archives (IASA)
  • User Experience Professionals Association (UXPA)
  • International Association of Business Communicators (IABC)
  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • Freemason

Certifications

  • Google Analytics for Power Users Certification
  • Advanced Remarketing Certification by WordStream Academy
  • Google Ads Search Certification
  • Customer Success: How to Reduce Churn by Udemy
  • Google Tag Manager Fundamentals Certification
  • Inbound Marketing Certification from HubSpot
  • Twitter Flight School Certification
  • Project Management Professional (PMP)
  • Time Management Certification from Coursera
  • Certified Sales Enablement Professional (CSEP) by Sales Management Association

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