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Skills

  • Conflict resolution
  • First Aid/CPR
  • Supervision
  • Customer service
  • Budgets
  • Customer call management
  • Document editing and proofreading
  • Multi-line phone proficiency
  • Time management
  • Appointment setting

Work Experiences

  • Was the finance, IT, and marketing departments' corporate liaison.
  • Answered employee and client queries via email and phone.
  • Assisted in the preparation of confidential legal documents for submission, ensuring 100% accuracy in meeting Meridian compliance standards.
  • Accelerated the onboarding process by 10 days.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • By reducing downtime and streamlining quality control procedures, I was able to increase profitability and productivity.
  • Completed the project under budget.
  • Built new reporting templates.
  • Assisted in developing filing systems.
  • Answered employee and client queries via email and phone, resolving inquiries within 4 hours on average, leading to improved communication satisfaction.

Summaries

  • Assisted with payroll accuracy.
  • Assisted in team onboarding.
  • Assisted in compiling financial reports.
  • Dedicated administrative professional with a track record of leading administrative teams and delegating tasks to meet operational objectives.
  • Talented Administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and QuickBooks software. Leveraging 16 years of excellence in category settings and Six Sigma competencies.
  • Ambitious Office Administration Intern.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Reliable secretary with prior front-desk experience, including scheduling and record-keeping.
  • Methodical and well-organized, with excellent prioritizing and planning skills.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Regularly updated content for the company’s intranet site, ensuring the availability of the most current and relevant information for 9 employees.
  • Collaborated with team of 15 in the development of process.
  • Managed confidential employee records, ensuring they were properly stored and regularly updated in accordance with standard.
  • Automated recurring administrative tasks using SAP, saving the office up to 2 hours per month.
  • Resolved product issue through consumer testing.
  • Collaborated with various departments in handling special requests, projects, and ad-hoc administrative duties, leading to program.
  • Wrote and proofread professional email communications to program, ensuring clarity and adherence to corporate tone.
  • Developed a monthly employee newsletter, improving internal communication and engagement by 46%.
  • Drove office efficiency by re-organizing workspace layouts, increasing productivity by 33%.

Affiliations

  • American Marketing Association
  • Association for Supply Chain Management (APICS)
  • Microsoft Office Specialist (MOS) Certification Group
  • Society of Women Engineers
  • American Society of Safety Professionals
  • Administrative Professional Advisory Board
  • Lions Club
  • National Association of Social Workers
  • Junior Achievement Office Management Volunteer Program
  • National Federation of Paralegals Associations (NFPA)

Certifications

  • Google Certified Professional Cloud Architect
  • Customer Relationship Management (CRM) Essentials by Power BI
  • Certified Public Accountant (CPA)
  • Simplex Advanced Office Administration Diploma
  • Certified Accounts Payable Specialist (APS)
  • HR Generalist Certification by method or Microsoft Excel
  • Digital Marketing & CRM Management by QuickBooks
  • Certified Business Analysis Professional (CBAP)
  • Certified Bookkeeper (CB) by Meridian
  • Apple Certified Associate (ACA)

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