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Skills

  • Data entry
  • Continuous process improvement
  • Cross-functional team collaboration
  • Recordkeeping strengths
  • Customer relationship management
  • Account management
  • Contract negotiation
  • POS systems expert
  • Conflict management in customer service
  • Customs regulation compliance

Work Experiences

  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.
  • Assisted and cross-trained other customer service managers.
  • Educated employees on company procedures and services.
  • Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
  • Kept the standard and system areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.
  • Built strong, compassionate client relationships and earned a reputation for exceeding service standards.
  • Routed incoming calls to the most qualified personnel and departments within the company.

Summaries

  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • Logistics Customer Service Representative is a multi-talented Logistics Customer Service Representative who is consistently rewarded for planning and operational improvements.
  • Within Miscellaneous, senior Logistics Customer Service Representative and outstanding performer in performance reporting and workflow optimization.
  • With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, she is articulate, energetic, and results-oriented.
  • Logistics Customer Service Representative is a service-oriented Logistics Customer Service Representative with unrivaled customer service, task prioritization, and time management skills.
  • Microsoft Excel expert with experience in cross-functional collaboration services.
  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Fluent in Spanish. Personable and professional communicator.

Accomplishments

  • Improved cross-departmental communication, resulting in more efficient order fulfillment and a noticeable rise in delivery speed.
  • Led a cross-functional team to redesign the packaging process, minimizing product damages in transit by 52%.
  • Coordinated drop-shipments for Workday with consistent 81% accuracy, ensuring seamless delivery and order fulfillment.
  • Trained 10 new team members on compliance with logistics regulations and company policies, increasing team performance metrics by 30%.
  • Reduced shipping errors by instituting a double-checking process, resulting in a 81% improvement in order accuracy.
  • Led a process improvement initiative within the logistics team that reduced average delivery time by 6 days per month.
  • Achieved a 24% reduction in freight rates by systematically analyzing shipping lanes and suggesting alternative routes.
  • Resolved product issue through consumer testing.
  • Managed both inbound and outbound freight operations, achieving a damage rate below 34% over 13 months of service.
  • Collaborated with process to streamline returns processing, improving lead times by 36% days.

Affiliations

  • National Association of Freight and Logistics (NAFL)
  • Association for Computing Machinery
  • Lean Six Sigma Green Belt Certification in Logistics Optimization
  • Active membership in the Transportation Intermediaries Association (TIA)
  • CILT (Chartered Institute of Logistics and Transport)
  • Jaycees
  • Association for Logistics Professionals
  • APICS Certified in Logistics, Transportation and Distribution (CLTD)
  • Freemason
  • Contributor to Logistics Business Review Journal

Certifications

  • Certified Export Compliance Professional (CECP) – Summit Group, 2020
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Freight Broker Ironclad Systems
  • Certified Logistics Associate (CLA) - Lakeside Partners, 2020
  • Global Logistics Associate (GLA) - Vantage, 2023
  • Import/Export Compliance Professional Certification - Beacon Labs, 2024
  • Salesforce
  • First Aid/CPR Certified
  • ServSafe
  • Certified International Trade Specialist (CITS) - Ironclad Systems - 2017

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