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Skills

  • Social media knowledge
  • Conflict resolution
  • Sage 50 US
  • Employee timesheet processing
  • Vendor negotiation
  • Report analysis
  • Presentation design
  • Client relationship management
  • Office management
  • Business correspondence

Work Experiences

  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Aided in the planning of the event, including travel and logistical arrangements.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Completed forms, reports, logs, and records to expedite the processing of all human resources documentation.
  • Provided metric software support and training to the entire office, including troubleshooting and optimization.
  • Effectively interacted with Staff Secretary and Staff Secretary, took detailed notes, and distributed minutes to all attendees in 18 months meetings.
  • Achieved 53% improvement in response times across departments.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Took up to 6 calls per one year and quickly redirected them.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.

Summaries

  • Team player who is knowledgeable in risk assessment and process improvement.
  • Vendor management and team leadership are examples of areas of expertise.
  • Staff Secretary is an attentive and personable administrative support professional with 18 years of experience in fast-paced office environments.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • Solid external and internal communication skills, as well as a thorough understanding of office automation procedures.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Extensive data collection and extraction experience.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Ability to work independently or in a team environment with a self-motivated work ethic.

Accomplishments

  • Trained and mentored junior administrative staff, improving team-wide document accuracy by 57% year-over-year.
  • Researched and booked venues for offsite meetings, securing optimal locations under budget by 15.
  • Maintained an organized and efficient filing system for key business documents, reducing retrieval time by 70%.
  • Maintained executive contact lists and communications, improving client relationship management by 32%.
  • Led the coordination of high-profile client meetings and presentations, resulting in a 44% increase in client satisfaction ratings.
  • Effectively managed executive calendars, ensuring optimal time allocation and avoiding scheduling conflicts for 6 months.
  • Handled sensitive financial and legal information with discretion, maintaining full compliance with company data privacy policies.
  • Facilitated smooth department operations via effective email and phone communication, addressing 17 inquiries daily.
  • Developed and implemented new travel booking protocols, cutting executive travel expenses by 13 while enhancing trip flexibility.
  • Managed logistics for company functions, including preparing agendas and coordinating with vendors, resulting in 9 budget savings.

Affiliations

  • Certified Administrative Professional (CAP) Credential 2018
  • Toastmasters
  • National Association of Executive Assistants and Administrators (NAEAA)
  • Local Chamber of Commerce Denver - Professional Development Committee
  • National Federation of Paralegal Associations (NFPA) Engaged in Records Retention
  • Jaycees
  • Rotary International
  • Association for Talent Development (ATD) - Professional Development Programs
  • American Society for Training & Development (ASTD) - Onboarding
  • Society for Human Resource Management (SHRM)

Certifications

  • SHRM-SCP (SHRM Senior Certified Professional)
  • Microsoft Office Specialist (MOS) Expert Certification
  • Google Workspace Administration Professional Certification
  • Task Management and Workflow Optimization Certification - Ironclad Systems
  • Certified Information Professional (CIP) – Ironclad Systems
  • Event Planning and Coordination Certificate
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • Document Control Specialist Certification 2022
  • Project Management Professional (PMP) Certification – Summit Group, 2018

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