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Skills

  • Professional networking
  • Business operations
  • Communication skills
  • Client communication strategies
  • To-go order preparation
  • Operational improvement
  • Guest loyalty enhancement
  • Relationship development
  • Dining area cleanliness
  • Bar terminology expertise

Work Experiences

  • Assisted Executive Host with cross-functional collaboration, budget management, and strategic planning.
  • Conducted customer service workshops.
  • Continuously monitored industry trends in hospitality.
  • Collaborated with in-house teams.
  • Achieved an President's Club for hospitality innovation.
  • Used my in-depth knowledge of wine, cider, and beer, as well as appropriate entree pairings, to boost daily beverage sales by an average of 10%.
  • Contributed strategic insights during planning meetings.
  • Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Contributed to $17 in incremental sales.

Summaries

  • Finding new ways to exceed customers' expectations with personalized service on a regular basis.
  • Achieved a $5 increase in revenue.
  • Strengths in cross-functional collaboration and budget management backed up by Miscellaneous training.
  • Customer transactions are processed, reservations are organized, and dining room staff is coordinated by helpful Executive Host.
  • Offering 11 years of restaurant experience in program settings.
  • In stressful situations, a detailed organizer of service operations with versatility.
  • Seating, reservations, and events are managed by a pleasant and experienced individual.
  • Achieved a 54% boost in repeat business.
  • Achieved a 82% increase in guest returns.
  • Adept at managing complex guest requests.

Accomplishments

  • Introduced new guest experience tracking tools, helping the team improve response times and elevate service quality by 71%.
  • Managed performance of a 3-member guest service team and improved overall team effectiveness by 26%, enhancing service quality.
  • Developed customized itineraries for VIP clients, leading to a 38% increase in guest referrals in less than 4 months.
  • Evaluated and redesigned VIP guest service procedures that led to winning the Employee of the Year, driving repeat business by an estimated 59%.
  • Exceeded sales goals by 64% through personalized upselling techniques tailored specifically to high-net-worth clients.
  • Led cross-department collaboration efforts, resulting in faster issue resolution for VIP clients and improving client retention rates by 35%.
  • Reduced significant service wait times for VIP clients by 56% during fully-booked peak sessions, improving overall guest satisfaction.
  • Collaborated with vendors to curate exclusive experiences for VIP guests, increasing guest satisfaction by 68% over one year.
  • Led a guest experience team that increased VIP satisfaction by 35% over 13 months, contributing to increased patronage.
  • Played an instrumental role in refining VIP loyalty programs, leading to a 83% growth in VIP reward redemptions.

Affiliations

  • Luxury Resort & Hotel Concierge Society
  • Networking Society for High-End Service Professionals
  • Society of Human Resource Management for Hospitality (2017 Member)
  • International Association of Convention & Visitor Bureaus
  • Guest Relations Leadership Association
  • Global Gaming Expo Attendee
  • Association of Information Technology Professionals
  • National Association of Casino Hosts
  • Project Management Institute
  • Hotel and Hospitality Management Society

Certifications

  • CompTIA A+ Technician
  • Certified Hospitality Innovator - Beacon Labs
  • Certified Expert in Hospitality Analytics - Harbor & Co.
  • Certified Hospitality Revenue Manager (CHRM) – Ironclad Systems
  • CompTIA Network+
  • Certified Crisis Management Specialist - Ironclad Systems
  • First Aid/CPR Certified
  • Certificate in Customer Retention Strategies – Vantage
  • CompTIA Security+
  • Certified Event Planner (CEP) - Beacon Labs

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