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Skills

  • Customer relationship management (CRM) software
  • Presentation design
  • Conflict resolution
  • Organization
  • Data entry accuracy improvement
  • Policy and procedure modification
  • Automated workflow implementation
  • Team building
  • Bookkeeping
  • Performance improvement strategies

Work Experiences

  • Achieved a smoother end-to-end process.
  • Effectively managed costs and billing, as well as financial discrepancies, by using method software to organize account information.
  • Acted as the primary liaison between the leadership team and the remote workforce, streamlining communication and improving employee engagement in Atlanta.
  • Assisted with payroll coordination.
  • Achieved a successful audit outcome.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Collaborated with HR to maintain employee records.
  • Evaluated employee performance and implemented incentives and team-building events to boost morale.

Summaries

  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Within Miscellaneous, senior Administrative Support Team Supervisor and outstanding performer in budget management and strategic planning.
  • Achieved a 38% reduction in data retrieval time.
  • In fast-paced environments, this tireless team player is known for remaining poised and calm.
  • Costs were consistently reduced while profits were increased.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Team player who is methodical and detail-oriented and has expertise in risk assessment.
  • Administrative Support Team Supervisor who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • Achieved a 41% increase in team outputs.
  • Meticulous Administrative Support Team Supervisor capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Microsoft Excel.

Accomplishments

  • Assisted in company-wide software transitions by training administrative staff on new tools, ensuring a 35% adoption rate and reducing technical downtime.
  • Generated and analyzed periodic performance reports for senior management, leading to data-driven decision-making and internal process adjustments.
  • Worked closely with the IT department to enhance file management systems, improving data retrieval speed by 27%.
  • Led the update of office policy manuals, improving employee compliance and reducing procedural errors by 80%.
  • Developed a cross-training program for administrative staff, increasing flexibility and reducing downtime by 50% during periods of peak workload.
  • Overhauled the document retrieval process, decreasing file location time by 30% and improving staff efficiency.
  • Implemented an internal helpdesk system to track and resolve administrative issues, decreasing response times by several months.
  • Instituted a company-wide document retention policy, ensuring compliance with legal requirements and reducing unnecessary file storage by 31%.
  • Reduced paper consumption by 61% through the promotion of digital documentation practices, aligning with company sustainability goals.
  • Resolved supplier-related delays through effective negotiation, securing better terms and achieving an annual cost savings of 2.

Affiliations

  • Society of Women Engineers
  • Society for Human Resource Management (SHRM)
  • Administrative Assistants’ Community of Practice (AACoP)
  • American Society of Administrative Professionals (ASAP)
  • National Notary Association (NNA)
  • Freemason
  • Business Administrative Support Certification from Northwind
  • Project Management Institute
  • Association for Computing Machinery
  • Association for Talent Development (ATD)

Certifications

  • Salesforce
  • Certified Information Professional (CIP)
  • Certified Performance Improvement Professional (CPIP)
  • Administrative Support Training Program by Cedar Works
  • Certified ScrumMaster (CSM)
  • Customer Service Management Certification from Lakeside Partners
  • Certified Manager (CM) from the Institute of Certified Professional Managers
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe

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