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Skills

  • Supervision
  • Communications
  • Business Administration
  • Database administration
  • Customer service
  • Workload prioritization
  • System equipment
  • Scheduling
  • Strategic planning
  • Workflow planning

Work Experiences

  • Conducted performance evaluations.
  • Completed 14 employees' bi-weekly payroll.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Acted as the primary liaison between the leadership team and the remote workforce, streamlining communication and improving employee engagement in Atlanta.
  • Collaborated with other departmental supervisors to resolve administrative bottlenecks, resulting in a smoother end-to-end process and increasing output by 85%.
  • Evaluated employee performance and implemented incentives and team-building events to boost morale.
  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on strategic planning and stakeholder engagement.
  • Conducted performance evaluations, providing actionable feedback and development plans, resulting in a 44% improvement in team outputs.
  • Organized corporate and office conferences for company employees and guests.
  • Chaired a monthly improvement committee that resulted in innovative approaches to administrative operations, decreasing processing times by 45% hours.

Summaries

  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Accomplished Administrative Support Team Supervisor.
  • ServiceNow expert with database management experience.
  • With over 2 years of experience in the Miscellaneous field, I am a well-organized Office Manager.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • In process, procedure, and policy improvement initiatives, the adroit professional exemplifies multidisciplinary managerial skill.
  • Spanish and French are both conversational.
  • Administrative Support Team Supervisor with 18 years of successful data analysis and project management experience.
  • Miscellaneous administrative office management, related regulatory guidelines, and strategic planning certified ITIL and Administrative Support Team Supervisor.

Accomplishments

  • Tracked and reconciled cross-departmental budgets, ensuring a 48% accuracy rate in all monthly financial reports.
  • Led the update of office policy manuals, improving employee compliance and reducing procedural errors by 80%.
  • Organized and participated in 3 company-wide events, ensuring that all administrative support tasks were seamlessly executed.
  • Reduced paper consumption by 61% through the promotion of digital documentation practices, aligning with company sustainability goals.
  • Resolved supplier-related delays through effective negotiation, securing better terms and achieving an annual cost savings of 2.
  • Implemented file digitization initiative for archival records, saved 38% of storage costs and reduced search times by two years.
  • Developed and enforced time management protocols, improving punctuality rates and on-time project completion by 76%.
  • Performed detailed audits on administrative functions, identifying inefficiencies that led to a 81% improvement in overall workflow.
  • Instituted a company-wide document retention policy, ensuring compliance with legal requirements and reducing unnecessary file storage by 31%.
  • Independently managed payroll preparation for the administrative team, ensuring 100% accuracy and timely disbursement for 11 consecutive pay periods.

Affiliations

  • Society of Women Engineers
  • Project Management Institute (PMI), Administrative Support Specialization Chapter
  • Society of Human Resource Management
  • American Marketing Association
  • Certified Business Administrative Professional (CBAP)
  • Association for Office Professionals (AOP)
  • International Council of Nurses
  • Administrative Professionals Conference (APC) Attendee
  • Jaycees
  • American Management Association (AMA)

Certifications

  • Certified Employee Relations Specialist (CERS)
  • Certified ScrumMaster (CSM)
  • Professional in Human Resources (PHR)
  • Certified Professional in Management (CPM)
  • Data and Document Management Specialist from Tableau
  • Advanced Office Management Certification from Northwind
  • Document Archiving Compliance Certification
  • Certified Information Professional (CIP)
  • ServSafe
  • Administrative Support Training Program by Cedar Works

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