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Skills

  • Resident service plans
  • Family planning services education
  • Upselling techniques
  • High-quality customer service
  • Customer service standards
  • Counterterrorism strategies
  • Brake system service
  • Currency and coin counter operation
  • Inbound Customer Service
  • Service navigation

Work Experiences

  • Contributed to a 71% increase in customer participation.
  • Was in charge of delivering items to guests' tables and responding to requests.
  • Informed customers about special offers and menu items.
  • Rotated items and discarded expired items to keep the food inventory fresh.
  • Provided responsive, exceptional service to customers answering questions, making recommendations, providing samples, and responding to requests.
  • Contributed to revenue growth.
  • Achieved 46% improvement in service techniques.
  • Contributed to consistent customer satisfaction.
  • Developed and implemented a new service flow that reduced customer wait times by 34%, improving overall satisfaction.
  • Used the cash register to complete 18 cash, credit, and debit transactions every day.

Summaries

  • A meticulous fast food team member is looking for a new position where she can apply her extensive knowledge of strategic planning and budget management.
  • Multitasking, organizational, and conflict resolution skills are all strengths of this team player.
  • To provide excellent service, I'm used to paying close attention to the smallest details and maintaining a strong commitment to quality.
  • A dedicated problem-solver known for reducing order errors by 76% by implementing improved communication channels between front-line staff and the kitchen.
  • Accomplished in ensuring an efficient counter service flow during high-pressure shifts, optimizing personnel allocation to cut guest waiting times by 76%.
  • Exceptional at taking orders, cleaning work areas, and bagging merchandise.
  • Effective standard worker with a strong work ethic demonstrated by a long history of excellent customer service and dependability.
  • Counter Service is a friendly standard service professional with 15 years of experience in order taking, payment processing, and food safety.
  • A dedicated problem-solver.
  • Personable fast food employee with a track record of cultivating customer satisfaction and loyalty.

Accomplishments

  • Monitored and managed inventory for Power BI, reducing stockouts and saving 8 in potential lost sales.
  • Provided prompt, accurate service for 9 orders per shift during peak periods, maintaining a high level of customer service.
  • Maintained a clean and organized work environment by adhering to strict food safety guidelines and workstation cleanliness.
  • Improved order preparation time by 32% by establishing a clear communication link between counter staff and kitchen team.
  • Improved order accuracy by carefully reviewing customer requests and confirming details, minimizing order errors by 22%.
  • Handled customer complaints with professionalism, converting 65% of dissatisfied customers into repeat business.
  • Collaborated with team of 4 in the development of metric.
  • Collaborated with a team of 12 to expedite ticket times during peak hours, improving overall efficiency.
  • Actively participated in weekly sales meetings, providing insights on how to improve customer retention and satisfaction.
  • Responded to an average of 5 customer inquiries per shift, resolving concerns quickly and effectively.

Affiliations

  • American Medical Informatics Association
  • Association of Information Technology Professionals
  • American Marketing Association
  • Educational Foundation of the National Restaurant Association
  • Foodservice Educators Learning Community (FELC)
  • Rotary International
  • International Council of Nurses
  • Trained in Cross-Contamination Prevention (ServSafe Certification)
  • Affiliate Member, Quick Service Restaurant Leadership Network
  • Customer Service Excellence Award Winner 2016, Raleigh

Certifications

  • Project Management Professional (PMP)
  • Certification in Food & Beverage Management (National Food Safety Council)
  • Customer Service Excellence Certification – Vantage
  • Food Safety & Sanitation Certification (Food Safety Certification Columbus)
  • Certified Guest Service Professional (American Hotel & Lodging Educational Institute)
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Conflict Management and Resolution Certification (Cedar Works)
  • Conflict Resolution Certificate (Mediation Training Institute)
  • Basic Food Hygiene Certificate (Food Standards Agency)

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