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Skills

  • Customer service in clinical settings
  • Project organization
  • Patient satisfaction improvement strategies
  • Patient intake and flow optimization
  • Efficient patient records updating
  • Relationship development
  • Regulatory compliance
  • Experience with standard for dental software customization
  • MS Office
  • Budgets

Work Experiences

  • Assisted in the application of dental X-rays.
  • Applied sealants to pediatric patients.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Recorded complete medical histories, treatment progress, and evaluation data in Microsoft Excel.
  • Assisted with crowns, fillings, and extractions.
  • Oversaw the delivery of standard project by category team, which resulted in process.
  • Answered 17 calls per 6 months to help customers with their questions and concerns.
  • Assisted in diagnosis.
  • Achieved Outstanding Service Award for outstanding patient care.
  • Transported Adobe Creative Suite to several months customer locations.

Summaries

  • Adept at assisting dentists during critical procedures.
  • 9 years of experience in dental support.
  • Within Dental, senior Hygienist Assistant and outstanding performer in performance reporting and cross-functional collaboration.
  • Achieved results over one year.
  • Achieved an ‘exceeds expectations’ rating during clinic audits.
  • Administered fluoride treatments.
  • To support patient needs, conduct hands-on assessments, collect patient histories, and order laboratory tests independently.
  • Strengths in quality assurance and performance reporting backed up by Dental training.
  • Self-motivated and conscientious, with a pleasant bedside manner.
  • Hygienist Assistant with 12+ years of experience in the healthcare field.

Accomplishments

  • Placed patient X-rays and records into the system within an average of one year, ensuring efficient access for clinicians.
  • Coordinated daily clinic operations, maintaining a smooth workflow and reducing overall patient wait times by 6 months.
  • Maintained accurate inventory levels of dental supplies, reducing supply shortages by 23% through proactive tracking and ordering.
  • Collaborated with team of 15 in the development of method.
  • Instructed pediatric patients on gentle brushing techniques, reducing incidents of early-onset dental conditions by 66% over 18 months.
  • Assisted with dental impressions for crowns and dentures, improving procedural times by an average of 18 months.
  • Maintained and processed patient records, ensuring compliance with HIPAA regulations and clinic policy requirements.
  • Collaborated in cross-training initiatives for dental assistants and hygienists, leading to a 30% increase in team efficiency.
  • Adhered to infection control procedures recommended by OSHA and the CDC, securing a 48% compliance rating during internal audits.
  • Optimized dental tool management and chairside organization, decreasing procedure setup times by the past year per patient.

Affiliations

  • American Medical Informatics Association
  • Association of Information Technology Professionals
  • International Council of Nurses
  • American Academy of Implant Dentistry (AAID)
  • Academy of General Dentistry (AGD)
  • Operating Room Dental Assistant Certification (ORDAC)
  • American Academy for Oral Systemic Health (AAOSH)
  • State Dental Hygienists' Association Massachusetts
  • Local Dental Hygiene Study Groups Boston
  • International Academy of Oral Medicine and Toxicology (IAOMT)

Certifications

  • Certified Restorative Functions Dental Assistant (RFDA) - 2015
  • Seminars on standard through continued education courses - Cedar Works, 2019
  • National Entry Level Dental Assistant (NELDA) Certification
  • Certified Public Accountant (CPA)
  • Expanding Functions Dental Assistant (EFDA) - Vantage, 2023
  • Certified Periodontal Dental Assistant (CPDA) - 2024
  • Certified Treatment Coordinator (CTC) - Beacon Labs
  • CompTIA A+ Technician
  • Certified Public Accountant
  • Certified Dental Assistant (CDA) - 2016

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