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Skills

  • Process improvement
  • Efficient laundry workflow design
  • Budgets
  • Folding presentation standards
  • Collecting dirty linens
  • Sorting personal clothing
  • Garment and linen inspection for quality
  • Handling delicate and high-profile client requests
  • Operating dryers
  • MS Office

Work Experiences

  • Collaborated with linen suppliers.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with linen suppliers to adjust orders based on seasonal needs, reducing excess stock by 44%.
  • Answered 8 calls per one year to help customers with their questions and concerns.
  • Achieved budget approvals for essential refurbishment.
  • Looked for industry trends on social media and through online sources.
  • Achieved results over two years.
  • Achieved resolution within 18 months.
  • Created a time-management system.
  • Achieved a 71% increase in productivity.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Skills in sorting, documentation, and organization.
  • Achieved 34% reduction in downtime.
  • Expert in the safest and most effective use of chemicals and cleaning products.
  • Stain removal and proper folding techniques are both efficient.
  • Collaborative professional who regularly liaised with housekeeping and other departments to ensure accurate dispatch and delivery of laundry items, increasing overall operational efficiency by 41%.
  • Boosted customer satisfaction scores by 71%.
  • Adept at operational troubleshooting.
  • Effortless Laundry and Dry-Cleaning worker with 13 years of experience operating a variety of laundry brands in high-volume work environments.

Accomplishments

  • Developed and enforced folding standards that improved clothing presentation and client satisfaction by 63%.
  • Documented and resolved process which led to procedure.
  • Resolved product issue through consumer testing.
  • Collaborated with maintenance team to ensure equipment operated at peak performance, lowering repair and downtime costs.
  • Successfully managed laundry operations during special events, processing an additional 49% workload without delays.
  • Kept detailed records of linen counts and laundry loads processed, assisting in accurate year-end inventory audits.
  • Collaborated with housekeeping to ensure timely linen delivery, achieving 31% improvement in interdepartmental coordination.
  • Identified and addressed mechanical issues with laundry equipment, preventing downtime and saving $8 in repairs.
  • Championed the upkeep and preventative maintenance of laundry equipment, ensuring 45% uptime across all machines.
  • Designed a shift rotation system after workforce analysis, leading to a 73% reduction in overtime and balanced workloads.

Affiliations

  • Advanced Fabric Care Certification 2019
  • Society of Women Engineers
  • American Medical Informatics Association
  • Housekeeping and Laundry Managers Alliance
  • Sustainable Textile Solutions Association for Laundry
  • Lions Club
  • Undertook Advanced Textile Conservation Techniques Program 2017
  • Continuing Education in Laundry Safety & Sanitation Best Practices
  • National Association for Housekeeping Professionals (NAHP)
  • Jaycees

Certifications

  • CompTIA Network+
  • Certified Environmentally Friendly Laundry Practices (CEFLP)
  • Certified Hospitality Laundry Professional (CHLP) - metric
  • Advanced Textile Care Certification - system
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Certified Hospitality Laundering & Linen Management - method
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)

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