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Skills

  • Process marketing
  • Brand ambassador training and supervision
  • Cross-functional team collaboration
  • Order processing
  • Customer service
  • Supervision
  • Product promotions
  • First Aid/CPR
  • Retention strategies
  • Budget management for promotional activities

Work Experiences

  • Boosted customer inquiries by 35%.
  • Activated sponsorships through thoughtful planning, negotiation, and execution, increasing sponsorship revenue by $14 over one year.
  • Assessed audience preferences and adjusted promotional event scopes accordingly, resulting in a 49% increase in both attendance and post-event sales conversions.
  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.
  • Met with current and potential customers to assess their needs and make recommendations for the best process solutions.
  • Created and used initiative reports to assist leadership in making key decisions and exceeding operational goals.
  • Used Power BI to keep track of important account and sales information in the company database.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Achieved a leading Employee of the Year at metric.
  • Achieved 8% satisfaction in post-event surveys.

Summaries

  • Dedicated to providing excellent customer service.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Achieved 2 page views.
  • Spanish is a bilingual individual who is fluent in both languages.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Detail-oriented with a knack for streamlining sales processes to boost profits.
  • With a background in marketing and sales of 12 products by informing customers of product benefits, quality assurance and client relations, enthusiastic sales expert with a background in marketing and sales of 6 products by informing customers of product benefits, vendor management and strategic planning.
  • Achieved 23% audience growth.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proactive Promotions Representative with 17 years of experience perceiving and addressing customers' needs to generate sales.

Accomplishments

  • Resolved product issue through consumer testing.
  • Fostered cross-functional team collaboration, increasing efficiency in campaign rollouts and contributing to a 79% rise in sales.
  • Created interactive in-store museum display experiences, resulting in a 80% increase in foot traffic and customer engagement.
  • Collaborated with team of 16 in the development of framework.
  • Amplified social media presence by connecting with local influencers, generating a 11% increase in followers over 18 months.
  • Identified underperforming promotional initiatives and implemented changes that resulted in a 59% sales improvement.
  • Trained a team of 11 promotional representatives, resulting in a framework customer satisfaction score increase over several months.
  • Led conflict resolution during event execution, ensuring seamless promotional activities and maintaining audience retention rates above 35%.
  • Orchestrated a high-profile promotional event that led to a 54% improvement in brand affinity among key demographics.
  • Partnered with sales teams to drive awareness of new products across the West Coast, resulting in a 29% rise in customer inquiries.

Affiliations

  • International Trade Fair Association
  • Event Managers Association (EMA) 2021
  • Toastmasters
  • International Event Marketing Association
  • Advertising Club of America
  • Experiential Marketing Professionals Association (EMPA)
  • Association of Fundraising Professionals (AFP)
  • Digital Marketing Association (DMI) standard
  • Affiliate Marketing Professionals Network
  • International Special Events Society

Certifications

  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • Certified Promotional Strategist (CPS)
  • First Aid/CPR Certified
  • CompTIA Network+
  • CompTIA Security+

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