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Skills

  • Effective communication and active listening
  • Time management and prioritization
  • Security systems
  • Administrative support
  • POS system management (category)
  • Planning and coordination
  • Compliance auditing and reporting
  • Communications
  • Customer retention strategy development
  • Customer service excellence

Work Experiences

  • Worked with others to brainstorm new metric possibilities.
  • Explained Power BI offerings to customers, including policies, restrictions, and refund policies.
  • Mixed and matched paints to the specifications of the customer.
  • HubSpot was delivered to customer locations by me.
  • Achieved a 35% reduction in customer-related issues.
  • Drove substantial sales with more than $11 in weekly revenue through suggestive selling and promoting add-on purchases.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Accomplished this within 2022.
  • Achieved a 61% improvement in upselling skills.
  • Demonstrated products to customers, discussed features, and redirected objections to capture sales.

Summaries

  • Desire to apply previous experience to a new role with Cedar Works and have a long-term positive impact on the company's operations.
  • Achieved a 70% improvement in employee productivity.
  • With excellent interpersonal and organizational skills, I am focused, hardworking, and punctual.
  • Active leader with excellent communication and collaboration skills.
  • Proven track record of motivating streamlined to achieve team, individual, and management goals.
  • Experienced with ServiceNow and POS platforms.
  • Lean certified
  • Knowledge of Asana in depth, as well as quality assurance and performance reporting abilities.
  • Achieved Innovation Award for driving team performance.
  • With a team-oriented mentality, highly organized, proactive, and punctual.

Accomplishments

  • Developed and presented performance metrics reports to district management, driving a 47% increase in overall team efficiency.
  • Promoted to Lead Retail Associate within 6 months after exceeding sales targets by 21% consistently.
  • Boosted after-hours eCommerce order fulfillment rates, adding 35% to multi-channel sales performance.
  • Introduced a new customer loyalty program that raised repeat customer rates by 61% after rollout.
  • Collaborated with the marketing team to design customer-focused promotions, boosting in-store traffic by 71% during initiative.
  • Planned and executed store-wide seasonal promotions, achieving a 70% year-over-year increase in sales during the metric season.
  • Trained new hires in POS systems, reducing transaction errors by 85% over 6 months.
  • Reduced shrinkage by 48% through implementing loss prevention strategies and staff training on proper handling techniques.
  • Streamlined store inventory processes, achieving a 57% reduction in stock discrepancies across multiple locations.
  • Led visual merchandising efforts, enhancing product display aesthetics and increasing customer engagement by 82%.

Affiliations

  • Part of the Team Leadership in Retail Initiative, attending leadership development courses that improve skills in managing high-traffic during peak sales periods.
  • Certified in Time Management for Retail Professionals to enhance prioritization and workload management skills.
  • Active participant in the Retail Sales Analytics Group (RSAG), gaining insights in driving sales performance through detailed sales data analysis.
  • Completed the Customer Service Excellence Certification through the Retail Training Institute (RTI), focusing on elevating customer service standards.
  • Member of the Retail and Vendor Relations Society (RVRS), taking part in annual meetings focused on optimizing vendor relationships for better inventory control.
  • Participant in the Retail Technology Innovations Forum (RTIF), keeping up-to-date with emerging software solutions to improve sales and customer engagement.
  • Member of the Upselling & Cross-sell Techniques Group, learning cutting-edge customer engagement and revenue expansion strategies.
  • Alumni of the Academy for Leadership in Retail (ALR), focused on developing advanced conflict resolution and team management skills.
  • Participant in the Conflict Mediation and Resolution Program offered by the American Retail Association (ARA), specializing in handling disputes between department teams.
  • Regular participant in regional meetings for the National Association for Retail Marketing Services (NARMS), gaining insights on promotional strategies.

Certifications

  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Office Specialist (MOS)
  • Certified POS System Operator (CPSO)
  • First Aid/CPR
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • Certified Retail Sales Professional (CRSP)
  • Cisco Certified Network Associate (CCNA)

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