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Skills

  • Project organization
  • Customer service
  • Communications
  • Relationship development
  • Process improvement
  • Excels in team leadership
  • Operational improvement
  • First Aid/CPR
  • Proficient in program
  • Certification Compliance Management

Work Experiences

  • Conducted rigorous audits over 18 months.
  • Generated sales by completing the entire sales cycle, from prospecting to contract negotiations and closing.
  • Conducted monthly interviews with an average of 17 loan applicants and provided expert financial advice on mortgage, educational, and personal loans.
  • Championed the integration of Power BI.
  • Championed the integration of Adobe Creative Suite for real-time tracking of processing tasks, resulting in both a 72% increase in transparency and improved error detection.
  • Achieved operational goals 17 months ahead of schedule.
  • Addressed recurring production issues.
  • Increased branch revenue by streamlining daily operations.
  • Achieved 8-point increases in employee development satisfaction surveys.
  • Oversaw special update and conversion projects and kept track of key performance indicators.

Summaries

  • Program and initiative have a proven track record.
  • Communicative and team-oriented, with Adobe Creative Suite expertise.
  • Multilingual and fluent in Spanish and Mandarin, with a strong grasp of cultural differences.
  • Risk assessment in framework settings and cross-functional collaboration in process improvement settings.
  • Procedure, program, and framework are all available.
  • Detail-oriented professional looking for a new challenge in a fast-paced environment with a growing company.
  • Increased sales, improved client retention, and expanded customer base in the past.
  • Expert in system with a strong aptitude for optimized and automated.
  • PMP certified
  • Well-rounded leader with Processing Department Manager experience looking for a new challenge with Brightline.

Accomplishments

  • Collaborated with the IT department to troubleshoot software glitches, reducing system downtime by 17 hours per week.
  • Reduced average task completion time by 10 hours/day, contributing to a 23% overall improvement in order turnaround.
  • Implemented a new employee retention program, decreasing staff turnover by 62% and improving departmental morale.
  • Led the adoption of Salesforce, improving data accuracy and increasing workflow transparency by 50% across all departments.
  • Scaled processing department from 9 employees, increasing operational capacity and reducing unit costs by 51%.
  • Streamlined departmental audit preparation, achieving perfect scores in 83% of inspections over a 6 months period.
  • Coordinated cross-functional teams during peak periods, successfully reducing production backlog by 46%.
  • Devised a continuous audit readiness program that surpassed regulatory expectations and resulted in 19% fewer non-compliance issues.
  • Generated detailed weekly performance reports that helped identify bottlenecks, enabling a 73% reduction in overall processing time.
  • Standardized operational procedures across locations, resulting in consistent audit outcomes and a pass rate of 24%.

Affiliations

  • Certified Lean Six Sigma Black Belt, Issued by Ironclad Systems in 2015
  • Certified Supply Chain Professional (CSCP) under the Association for Supply Chain Management (ASCM), obtained in 2024
  • Affiliate Member of the APICS Central Industry Chapter, 2016-Present
  • Member of the Association for Manufacturing Excellence (AME), 2024-Present
  • Member of the Institute of Industrial and Systems Engineers (IISE) since 2023
  • Participant in the National Association of Manufacturers (NAM) Optimization and Automation Taskforce, 2019-2022
  • Enrolled in a Professional Certification in Project Management (PMP) through framework, method
  • Volunteer at the Local Chamber of Commerce Operations Advisory Group, 2020-Present
  • Graduated from the program, Graduate Certificate in Manufacturing Leadership, 2020
  • Completed Cedar Works's Internal Certified Training Program for Lean Manufacturing in 2023

Certifications

  • Warehouse Distribution Supervisor Certification by IWLA
  • CompTIA Network+
  • Six Sigma Green Belt Certification
  • Salesforce
  • Logistics Management Certification by CITT
  • Certified Manager (CM) by ICPM
  • Lean Manufacturing Professional Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified in Logistics, Transportation and Distribution (CLTD) by APICS
  • SAP Certified Application Associate

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