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Skills

  • Multi-line phone proficiency
  • Meeting minutes
  • AP/AR proficiency
  • Office administration
  • Administrative support
  • Transcription and dictation
  • Lead generation strategies
  • Executive presentations
  • Meeting arrangements
  • Office management

Work Experiences

  • Developed and implemented records handling standard operating procedures.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Improved customer service ratings by 8% by training 17 new employees on proper phone handling techniques.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.
  • Acted as a liaison between clients and vendors, maintaining open lines of communication.
  • Used quality assurance and budget management to quickly resolve metric issues, effectively reducing customer complaints by 4%.

Summaries

  • Marketing Secretary is an attentive and personable administrative support professional with 2 years of experience in fast-paced office environments.
  • Customer service and conflict resolution skills are excellent.
  • Prepared to bring 11 years of experience to Vantage and take on a new and challenging role.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • SAP expert with exceptional team leadership and typing abilities.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Team player who is knowledgeable in quality assurance and performance reporting.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Committed to high-quality organization and office management, as well as problem-solving skills.
  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.

Accomplishments

  • Coordinated webinar marketing efforts, resulting in a packed audience and 63% higher lead generation post-event.
  • Supported the preparation of marketing presentations that led to successful pitches netting 4 new client partnerships.
  • Partnered with outside vendors on press release distribution, reaching 7 more media outlets and improving brand visibility.
  • Executed competitor analysis, identifying 17 key market gaps that informed future campaign strategy and increased market penetration.
  • Assisted in executing paid social media strategies, driving a 41% increase in overall page followership compared to prior months.
  • Created and maintained a dashboard of marketing metrics, allowing real-time performance tracking and 26% better budget allocation.
  • Assisted in organizing initiative, leading to a 67% uptick in attendee registration and sponsorship participation.
  • Proofread marketing materials, reducing error rates by 68% and improving client satisfaction with content consistency.
  • Managed communications for external partners during the category, ensuring that all stakeholders were in alignment with event logistics.
  • Collaborated with account managers to deliver promotional packages to key clients, improving satisfaction and repeat purchase rates by 44%.

Affiliations

  • Member of the National Association for Female Executives (NAFE)
  • American Marketing Association
  • Association for Supply Chain Management (APICS)
  • Certified Administrative Professional (CAP) through IAAP
  • Member of the International Social Media Association (ISMA)
  • Active participant in Atlanta Chamber of Commerce
  • Rotary International
  • International Council of Nurses
  • Certified in Google Analytics (or relevant Digital Marketing Platforms)
  • Social Media Manager for process

Certifications

  • PRINCE2 Foundation and Practitioner Certification - 2018
  • ServSafe
  • Certified Marketing Manager (CMM) by American Marketing Association (AMA) 2017
  • CompTIA A+ Technician
  • Google Ads Display Certification - 2022
  • Digital Marketing Specialist Certification by Google - 2018
  • Certified Event Planner by Meeting Professionals International (MPI) 2021
  • Certified Digital Marketing Professional (CDMP) by Digital Marketing Institute 2019
  • Salesforce
  • Facebook Blueprint Certification - 2015

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