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Skills

  • Autorefraction for preliminary eyesight evaluation
  • Eye dilation procedure administration
  • Customer service
  • Medical inventory management
  • Regulatory compliance
  • Business operations
  • Operational improvement
  • Insurance claims
  • Case management
  • MS Office

Work Experiences

  • Adhered to initiative standards.
  • Achieved recognition through Innovation Award.
  • Achieved a 70% increase in rapid approvals.
  • Collected patient information for billing and insurance filing by gathering forms, copying insurance cards, and spearheaded.
  • Assisted in foreign body removal.
  • Achieved recognition through Employee of the Year for consistently maintaining top-tier patient care and clinic efficiency over 2015 years.
  • Assisted optometrists by conducting pre-exam assessments, including visual acuity tests, tonometry, and autorefraction for over 7 patients per day.
  • Was in charge of preparing and administering medications to help patients with their symptoms.
  • Arranged diagnostic tools.
  • Gathered information about the client's medical history, including medications, symptoms, and allergies.

Summaries

  • Adept at providing personalized care to patients.
  • Independent worker with extensive medical experience and a meticulous nature dedicated to providing the best possible care to patients.
  • Competent in chart organization, patient room preparation, and laboratory testing and medication administration to support diagnostic processes.
  • Accomplished Optometry Assistant.
  • Boosted product sales by 38%.
  • Provides a strong commitment to patient education, administrative excellence, and confidentiality.
  • Achieved a consistent 43% improvement in service quality.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 24% reduction in appointment cancellations.
  • Gather patient information and assist with office operations and physician support, project management and vendor management.

Accomplishments

  • Implemented real-time tracking for eyeglasses and contact lens prescriptions, reducing errors in orders by 66%.
  • Created and introduced clinic-wide standard operating procedures for patient check-in, resulting in 67% improvement in service speeds.
  • Trained 5 patients on the proper application and care of their eyeglasses and contact lenses, leading to increased patient satisfaction.
  • Worked closely with optometrists to provide support during eye exams, facilitating a 53% improvement in the quality of patient care.
  • Developed and maintained a weekly equipment maintenance schedule, reducing equipment downtime by 65%.
  • Analyzed clinic's performance metrics to drive continuous improvement, helping improve overall patient satisfaction scores by 17%.
  • Documented and resolved framework which led to program.
  • Facilitated patient triage and directed flow in busy clinic settings, reducing check-in time by 36% in 2019.
  • Took lead on managing online appointment booking system, increasing clinic's appointment scheduling by 17%.
  • Maintained a 62% success rate in coordinating and handling referrals to specialized ophthalmology services.

Affiliations

  • Ophthalmic Frame Representatives' Community
  • Optometry Assisting Excellence Award for 2018
  • Society of Human Resource Management
  • Certified Retina Angiography Technician (CRAT) Association
  • Association of Schools and Colleges of Optometry (ASCO) Membership
  • American Academy of Optometry (AAO)
  • Lions Club
  • American Optometric Association (AOA)
  • State Optometric Association, Boston
  • National Healthcareer Association (NHA) - Certified Clinical Medical Assistant (CCMA)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • CPR and AED Certification for Healthcare Providers - 2015 from Vantage
  • CompTIA A+ Technician
  • Medical Administrative Support Certification - 2021 from Cedar Works
  • Certified Medical Administrative Assistant (CMAA) from National Healthcareer Association (NHA) - 2021
  • Infection Control Certification - 2017 from Brightline
  • Healthcare Leadership and Ethics Certification - 2015
  • Certified Ophthalmic Assistant (COA) - 2023 from Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO)
  • Project Management Professional (PMP)
  • Optician Certification - 2020 from American Board of Opticianry/National Contact Lens Examiners (ABO/NCLE)

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