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Skills

  • Business operations
  • Calibration of diagnostic tools and equipment
  • Supervision
  • Standard equipment
  • Diagnostic equipment expertise
  • Payment collection
  • EMR / EHR
  • Contact lens sales tracking and improvement
  • Autorefraction for preliminary eyesight evaluation
  • Assessing overall patient experience

Work Experiences

  • Assisted optometrists with subjective refraction testing.
  • Actively participated in office quality improvement projects.
  • Arranged diagnostic tools.
  • Actively participated in office quality improvement projects, proposing workflow enhancements that improved patient throughput by 19%.
  • Exam rooms and medical equipment were sanitized, restocked, and organized by me.
  • Achieved a 70% increase in rapid approvals.
  • Assisted patients with insurance claims.
  • Conducted visual acuity tests.
  • Gathered all relevant information and calculations to assist the physician in interpreting the results.
  • Gathered information about the client's medical history, including medications, symptoms, and allergies.

Summaries

  • Competent in chart organization, patient room preparation, and laboratory testing and medication administration to support diagnostic processes.
  • Positive and upbeat personality with excellent communication abilities.
  • Detail-oriented and knowledgeable Optometry Assistant with strong multitasking and organizational skills who can complete patient-facing and office-based tasks.
  • Achieved a 77% decrease in follow-up appointments.
  • Accomplished Optometry Assistant with a proven history of organizing community eye screenings, identifying potential issues in 36% of participants and increasing early intervention rates.
  • Adept at providing personalized care to patients, including contact lens fittings and eyewear education, leading to a 35% boost in eyewear sales and retention.
  • Independent worker with extensive medical experience and a meticulous nature dedicated to providing the best possible care to patients.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a consistent 43% improvement in service quality.
  • Optometry Assistant with extensive knowledge of medical policies and regulations.

Accomplishments

  • Developed and maintained a weekly equipment maintenance schedule, reducing equipment downtime by 65%.
  • Assisted in the fitting and training of contact lens use, resulting in 2 successful transitions to contact lenses annually.
  • Analyzed clinic's performance metrics to drive continuous improvement, helping improve overall patient satisfaction scores by 17%.
  • Implemented real-time tracking for eyeglasses and contact lens prescriptions, reducing errors in orders by 66%.
  • Implemented patient reminder system for follow-ups, leading to a 41% decrease in missed appointments.
  • Scheduled over 15 daily patient appointments, ensuring optimal workflow and reducing patient wait times by 44%.
  • Monitored patient feedback and complaints, implementing changes that reduced wait-time grievances by 27%.
  • Successfully maintained inventory supplies for clinic equipment, reducing costs by $3 through vendor negotiations.
  • Collaborated with team of 10 in the development of initiative.
  • Handled insurance pre-authorizations and billing processes, resulting in a 59% increase in reimbursement accuracy.

Affiliations

  • The Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO)
  • Medical Office Assistants Networking Group
  • Society of Women Engineers
  • State Optometric Association, Boston
  • American Medical Informatics Association
  • Project Management Institute
  • National Healthcareer Association (NHA) - Certified Clinical Medical Assistant (CCMA)
  • Certified Paraoptometric Assistant (CPOA) through AOA
  • Freemason
  • Lions Club

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • CPR and First Aid Certified - 2017 from system
  • Medical Insurance Coding Specialist Certification - 2021
  • Certified in Practice Inventory Management - 2023 from Vantage
  • Optometric Scribe Certification (OSC) - 2018 from American Optometric Association
  • Certified Paraoptometric Assistant (CPOA) - 2017 from American Optometric Association
  • Certified Business Analysis Professional (CBAP)
  • CPR for Healthcare Providers - 2023 from American Red Cross
  • National Contact Lens Examiners (NCLE) Certification 2015

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