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Skills

  • Display arrangement and visual merchandising
  • Problem resolution
  • Customer satisfaction improvement
  • Marketing collaboration for enhanced visibility
  • Merchandising operations
  • Data-driven decision making
  • Project organization
  • Vendor relationship management
  • First Aid/CPR
  • Lean storage system implementation

Work Experiences

  • Built relationships with key suppliers, leading to exclusive product availability for seasonal seafood items, increasing customer traffic during those periods.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Adjusted pricing to maintain a competitive edge.
  • Successfully introduced new product lines that resulted in a 9% increase in annual profits.
  • Achieved recognition for excellence in corporate responsibility.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Achieved promotions within 8 years.
  • Administered vendor evaluations, ensuring all suppliers met or exceeded quality standards for both fresh and frozen seafood products.
  • Achieved a 79% improvement in customer service scores.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.

Summaries

  • Accomplished manager skilled in executing lean inventory systems, cutting spoilage costs by 42% while maintaining product quality and safety standards.
  • Achieved results over 6 months.
  • Seafood Supervisor is a multi-talented Seafood Supervisor who is consistently rewarded for planning and operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Seafood Supervisor with 16 years of successful team leadership and stakeholder engagement experience.
  • Jira is something I'm familiar with.
  • Adept at implementing waste-reducing solutions.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • Achieved a 64% customer satisfaction increase.

Accomplishments

  • Implemented cross-training initiatives for employees, resulting in improved staff flexibility and a 33% reduction in coverage gaps.
  • Improved storage and distribution systems, reducing stock replenishment time by 80% and improving seafood turnover rate.
  • Developed and implemented HACCP plans for seafood safety, maintaining 100% compliance during annual audits.
  • Reduced energy usage within the seafood department by implementing more efficient freezer management practices, cutting utility costs by $2 monthly.
  • Set up and optimized visual merchandising displays, driving sales growth of high-margin seafood items by 72%.
  • Maintained a product freshness tracking system that reduced expired stock by 49%, while ensuring adherence to health and safety standards.
  • Mediated customer complaints efficiently, enhancing customer satisfaction and improving service ratings by 67%.
  • Developed and executed training programs focused on quality control and seafood handling, increasing team compliance with program.
  • Negotiated favorable contracts with vendors, resulting in a 55% cost reduction for high-demand seafood products.
  • Provided effective leadership during peak business seasons, contributing to a 22% sales increase during holiday periods.

Affiliations

  • Institute of Marine Research Member
  • Lions Club
  • Certification in ServSafe Food Handler
  • Council for Responsible Seafood Sourcing
  • National Fisheries Institute (NFI) Membership
  • Seafood Expo North America Participant
  • Jaycees
  • Certification in Hazard Analysis Critical Control Point (HACCP)
  • Professional Deli & Seafood Management Group
  • Association for Computing Machinery

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Seafood HACCP (Hazard Analysis Critical Control Point) Certification (2015)
  • ServSafe Manager Certification – 2021
  • Seafood Nutrition Partnership Certification
  • Certified Retail Manager (CRM) Northwind
  • Leadership in Retail Management Certification (Lakeside Partners, 2016)
  • Conflict Management in Retail Certification – Cedar Works
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)

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