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Skills

  • Training and development
  • Prospecting assistance
  • Showing and leasing of units
  • Telephone and email etiquette
  • Fair housing regulations knowledge
  • Property management
  • Fair housing policies
  • Guest complaint resolution
  • Availability recordkeeping
  • Property performance reporting

Work Experiences

  • Recommendation
  • Started it.
  • Devised and implemented successful marketing strategies.
  • Was in charge of managing 2 leases, which included preparing for renewals and vacancies, as well as enforcing occupancy and payment terms.
  • Received, checked, and processed new lease applications.
  • Identified
  • Was in charge of processing security deposit refunds.
  • Created detailed marketing and leasing strategies.
  • Reviewed weekly leasing reports, forecasted occupancy trends, and kept track of advertising, promotions, and publications.
  • Followed up with potential clients and kept track of marketing and leasing reports on a daily and weekly basis.

Summaries

  • Supervising the leasing staff of 4 to ensure that necessary leasing practices are carried out in accordance with federal and state laws was a success.
  • Hope to help Brightline achieve even greater success with a well-developed skill set and a proactive demeanor.
  • Versatile
  • Dedicated Leasing Specialist with 12 years of fair housing law and property tour experience.
  • Assistant Property Manager with a strong understanding of stakeholder engagement and quality assurance.
  • Through a tenacious and hardworking approach to leasing operations, I am focused on delivering consistent results.
  • German and French are both fluent.
  • Seasoned
  • Dependable
  • Motivated individual.

Accomplishments

  • Enhanced lease signing process efficiency by implementing digital documentation, reducing paperwork errors and processing time by 25%.
  • Trained new leasing staff on property guidelines, lead follow-up procedures, and software systems, improving overall team performance by 23%.
  • Developed and presented customized leasing packages that catered to individual tenant needs, maintaining a high lease conversion rate of 36%.
  • Documented and resolved procedure which led to program.
  • Managed an annual budget of $8 for property marketing and maintenance, ensuring compliance with financial goals and increasing net operating income by 47%.
  • Collaborated with team of 7 in the development of category.
  • Achieved 49% increase in lease renewal rates by creating a resident retention program focused on personalized service and amenities.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Partnered with local businesses for on-site marketing events, resulting in increased community awareness and a 21% boost in leasing inquiries.
  • Mentored junior leasing agents by providing hands-on training in sales techniques and application processing, increasing team KPI achievement by 71%.

Affiliations

  • LEED Green Associate certification earned in 2016, integrating sustainable leasing practices.
  • Bachelor's in Real Estate Management from metric, specializing in leasing strategies and property law.
  • Urban Land Institute (ULI) member since 2018, involved in affordable housing research and community development projects.
  • National Leasing & Sales Council - Collaborated on best practices for leasing professionals.
  • International Association of Administrative Professionals
  • International Council of Nurses
  • American Society of Safety Professionals
  • Community Associations Institute (CAI) membership - Special interest in HOA management and resident relations.
  • Lions Club
  • National Association of Social Workers

Certifications

  • Certified Manager of Housing (CMH) by National Affordable Housing Professional Certification Program
  • Association for Project Management (APM)
  • Introduction to Property Management Software - Adobe Creative Suite by method
  • Commercial Real Estate Certificate in Investments and Asset Management by eCornell
  • Certified Occupancy Specialist (COS) by National Center for Housing Management
  • Google Certified Professional Cloud Architect
  • Certified Property Inspector (CPI) by InterNACHI
  • Time Management for Property Managers by Beacon Labs
  • Salesforce
  • Fair Housing Essentials Training by HUD

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