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Skills

  • Team building
  • Conflict resolution
  • Stakeholder relations
  • Cloud technology migration
  • Team management
  • Recruitment
  • Employee reviews
  • Process equipment
  • Root cause analysis
  • Process improvement

Work Experiences

  • Worked with assistant managers to open and close the system office, as well as handle large transactions and inventory management.
  • Used process improvement and cross-functional collaboration to cultivate and strengthen long-term client relationships.
  • Scheduled employees for 6 months shifts, taking customer traffic and employee strengths into consideration.
  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class framework results.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Oversaw a successful turnaround that resulted in the elimination of over $9 in debt in one year.
  • Worked directly with management, Senior Business Operations Managers, and the category department to brainstorm, discuss strategy, and mitigate method issues.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Created a cutting-edge employee recognition program that increased productivity and morale.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 18% productivity increase.
  • Forward-thinking leader with experience in setting goals, quality standards, and framework initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • Composed persona with a strong sense of motivation.
  • Professional in strategic business operations with 15 years of experience in increasing revenue, performance, and productivity.
  • In developing policies, managing program activities, and taking automated, be strategic.
  • Strengths in data analysis and cross-functional collaboration backed up by Miscellaneous training.
  • Senior Business Operations Manager is a multi-talented Senior Business Operations Manager who is consistently rewarded for planning and operational improvements.
  • With 9 years of experience planning, leading, and improving project management functions, I am an enthusiastic leader.
  • Dedicated and dependable, with a track record of implementing cost-cutting initiatives and having the skills and knowledge to solve complex problems.

Accomplishments

  • Streamlined vendor management processes, leading to a 47% faster contract renewal cycle and 34% cost savings in 2016.
  • Enhanced corporate reporting accuracy by 16% through the introduction of new business intelligence tools and dashboards.
  • Collaborated with team of 12 in the development of initiative.
  • Managed project portfolios of up to $4, ensuring proper resource allocation and meeting or exceeding deadlines by 20% across all initiatives.
  • Designed and rolled out an automated billing system that reduced administrative hours by 17% and improved cash flow by 75%.
  • Achieved operational cost reduction of 74% by optimizing supply chain logistics through a data-driven analysis tool.
  • Identified key process bottlenecks in engineering operations, resulting in a streamlined workflow that improved output by 75%.
  • Implemented data-driven decision-making across business units to prioritize resource allocation, resulting in 57% revenue growth in 2019.
  • Developed and refined a performance metrics system that increased accountability and productivity improvements by 59%.
  • Resolved product issue through consumer testing.

Affiliations

  • Global Association of Risk Professionals (GARP)
  • Financial Management Association (FMA) International
  • National Contract Management Association (NCMA)
  • Association of Information Technology Professionals
  • Business Process Improvement Network
  • International Association of Business Communicators (IABC)
  • Rotary International
  • Association for Supply Chain Management (ASCM)
  • International Institute of Business Analysis (IIBA)
  • Lions Club

Certifications

  • Certified Business Operations Professional (CBOP)
  • Certified Public Accountant
  • ITIL® v4 Foundation Certification
  • Certified ScrumMaster (CSM)
  • ServSafe
  • Microsoft Certified Systems Engineer (MCSE)
  • ISO 9001 Lead Auditor Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Operations Management Certificate from system (2023)
  • Google Certified Professional Cloud Architect

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