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Skills

  • Budgets
  • Customer service
  • Method equipment
  • Analytical thinking
  • Operational improvement
  • Customer satisfaction improvement
  • Cross-team collaboration
  • Underwriting guidelines
  • Fraud detection & prevention
  • Conflict resolution

Work Experiences

  • Champion of compliance audits, with a 65% accuracy rate in loan file reviews, earning recognition for procedural excellence from Top Performer.
  • Achieved results within the first 7 months.
  • Achieved a 19% loan retention rate.
  • Collaborated with process customers to determine their needs and deliver category service.
  • Addressed each borrower’s goals.
  • Developed new loan prospects by making weekly cold calls to 14 people.
  • Championed compliance audits.
  • Achieved results over the course of 3 months.
  • Went over 8 financial statements in two years and reviewed them.
  • Analyzed client financial documents.

Summaries

  • Assisted borrowers with product selection.
  • Throughout the sales process, demonstrating strong interpersonal skills and providing exceptional service.
  • Collaborative professional adept at facilitating cross-departmental interactions.
  • Conducted rigorous file audits and reviews.
  • Consistently exceeded monthly closing targets by 17%.
  • Dedicated to learning, growing, and succeeding in Banking and Financial Services.
  • Home Loan Processor has 16 years of experience in consumer lending, loan administration, default management, and customer service.
  • Within Banking and Financial Services, senior Home Loan Processor and outstanding performer in project management and performance reporting.
  • Achieved this over 8 consecutive months.
  • Collaborative Home Loan Processor.

Accomplishments

  • Achieved an Employee of the Year for reducing borrower application processing time by 17 days while exceeding compliance benchmarks.
  • Enhanced loan officer collaboration through shared tracking systems, improving real-time updates on loan status and reducing backlogs by 21%.
  • Trained new hires in credit report interpretation, increasing first-pass approval rates by 34% within 12 months.
  • Utilized vigilant document tracking systems to maintain a 85% accuracy rate in document submissions and compliance checks.
  • Collaborated with team of 6 in the development of initiative.
  • Acted as a primary point of contact for borrower inquiries, maintaining a 43% borrower retention rate due to superior service delivery.
  • Led efforts to streamline borrower communication, reducing response times by 54% and improving overall client retention.
  • Supported compliance audits, resulting in 12 successful audits with zero regulatory infractions across 2016.
  • Introduced new quality assurance measures that reduced processing errors by 71% for FHA, VA, and conventional loans.
  • Facilitated partnerships with real estate agents and third-party vendors, resulting in a 7 increase in loan originations year-over-year.

Affiliations

  • International Association of Administrative Professionals
  • Certified Financial Services Auditor (CFSA) – Vantage
  • American Marketing Association
  • FHA Direct Endorsement (DE) Certification – Northwind
  • Housing Finance and Public Policy Fellowship – Cedar Works
  • Certified Mortgage Compliance Professional (CMCP) – Beacon Labs
  • Toastmasters
  • International Council of Nurses
  • Freemason
  • American Land Title Association (ALTA)

Certifications

  • Certified Mortgage Compliance Professional - Brightline
  • Certified Financial Counselor Vantage specializing in mortgage loan processing
  • Certified Mortgage Office Manager (NAMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Housing Counseling Certification through HUD
  • Anti-Money Laundering Certification (AML) specific to Mortgage Lending
  • Encompass LOS Certification SAP for Loan Processors
  • Credit Scoring Models and Analysis Certification
  • NMLS Licensure (Nationwide Mortgage Licensing System)
  • MBA Education's Mortgage Processing Boot Camp Certificate

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