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Skills

  • Resource planning
  • Customer service
  • Employee relations
  • Organizational Development
  • Pre-Employment Screening
  • Data-driven decision-making in HR
  • Internal talent mobility initiatives
  • First Aid/CPR
  • Team building
  • Candidate Sourcing

Work Experiences

  • Achieved results across the Northeast.
  • Analyzed training impact through KPIs, leading to the optimization of learning paths that increased average performance scores by 18%.
  • Built simulations for customer service training that resulted in a 81% improvement in customer satisfaction scores post-training.
  • Achieved Top Performer for customer service excellence.
  • Authored a comprehensive regional development guide that has since been adopted by 3 locations, enhancing uniformity and compliance with training standards.
  • Adopted by 11 locations.
  • Boosted internal promotions by 67% over 11 months.
  • Achieved a 51% increase in Employee Satisfaction Survey results.
  • Adopted companywide.
  • Planned, monitored, and appraised employee work results by training managers to coach and discipline employees.

Summaries

  • Accomplished Regional Director skilled in monitoring staff performance metrics and utilizing data-driven learning strategies to tailor development programs, resulting in a 81% increase in regional staff productivity.
  • Adept at aligning staff development with business objectives.
  • Accomplished Regional Director.
  • Adept at managing multi-regional training deployments.
  • Achieved Outstanding Service Award recognition.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Closed skill gaps by 70%.
  • Aligned staff development initiatives with organizational objectives.
  • Achieved a 36% increase in onboarding effectiveness.
  • Adept at building comprehensive staff training environments.

Accomplishments

  • Facilitated Power BI training for new hires, increasing proficiency rates by 39% within the first 4 weeks post-onboarding.
  • Successfully directed re-certification processes at 10 locations, leading to a Employee of the Year and compliance across the board.
  • Developed and enforced a KPI-driven talent development program, yielding 10 internal promotions and reducing the need for external hires by 19%.
  • Established an automated onboarding system, cutting average time-to-full-productivity by 13 weeks.
  • Developed and executed a crisis management curriculum for middle management, reducing incident mismanagement by 5% over 2 months.
  • Implemented quarterly learning assessments, improving training effectiveness by 57% and reducing skill gaps in critical functions.
  • Partnered with engineering for the integration of L&D best practices, achieving Top Performer-level results on quarterly HR audits.
  • Facilitated continuous improvement workshops that identified 7 key areas for operational training upgrades, raising staff effectiveness by 62%.
  • Streamlined the regional performance management system, resulting in a 35% uplift in leadership pipeline readiness.
  • Introduced a continuous feedback loop via digital platforms, leading to a 61% improvement in junior employees' soft skills within 15 months.

Affiliations

  • International Association of Administrative Professionals
  • Council for Adult and Experiential Learning (CAEL)
  • Learning & Development Leadership Council of the Midwest
  • American Management Association (AMA) – Member and Conference Attendee
  • Project Management Institute
  • Jaycees
  • American Marketing Association
  • National Training & Simulation Association (NTSA)
  • National Association of Workforce Development Professionals (NAWDP)
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Educational Technology Leader (CETL)
  • Advanced Certificate in Leadership Transformation - [Institute of metric]
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Salesforce
  • Learning Management System (LMS) Specialist - process
  • Organizational Design and Development Certificate - program
  • Apple Certified Associate (ACA)
  • ServSafe
  • CompTIA A+ Technician

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