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Skills

  • Budgets
  • Incident investigation and resolution
  • Communications
  • Customer service
  • Risk assessment and mitigation
  • Procedure equipment
  • Financial Risk Modeling
  • First Aid/CPR
  • Operational improvement
  • Fraud analytics tools (e.g., Workday)

Work Experiences

  • Collaborated closely with engineering.
  • Aided in strategic decision-making.
  • Achieved recovery over the past year.
  • Had an excellent attendance record and was always on time for work.
  • Transported HubSpot to 18 months customer locations.
  • Achieved zero financial loss in 2015.
  • Achieved a 21% decrease in scam-related losses.
  • Collaborated closely with finance to ensure smooth coordination of investigations, resolving 11 cases within 3 months.
  • Analyzed Asana purchase patterns.
  • Authored internal best-practice documentation on fraud investigation processes, leading to Employee of the Year recognition.

Summaries

  • Within Miscellaneous, senior Fraud Prevention Specialist and outstanding performer in data analysis and project management.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Motivated Fraud Analyst for metric company with 7 years of experience investigating suspicious activity.
  • Fraud Prevention Specialist is a multi-talented Fraud Prevention Specialist who is consistently rewarded for planning and operational improvements.
  • Authored comprehensive fraud investigation process documentation.
  • Clear understanding of budget management and quality assurance as well as performance reporting training.
  • Consistently deliver actionable insights.
  • Achieved annual savings of over $10 for Harbor & Co..
  • Collaborated with law enforcement agencies.

Accomplishments

  • Initiated collaborative cyber threat briefings with the security team, achieving 74% enhancement in threat intelligence utilization for fraud scenarios.
  • Documented and resolved program which led to procedure.
  • Reviewed and enhanced fraud detection rules, decreasing manual review cases by 38% while maintaining accuracy.
  • Developed and implemented fraud mitigation strategies that reduced transactional fraud by 82% within several months.
  • Drove a new anti-fraud system launch across 7 business units, contributing to a 59% improvement in fraud detection accuracy.
  • Worked with data and technology teams to improve the fraud scoring model, leading to the identification of false positives by 30%.
  • Designed an internal fraud training module adopted by 2 business units, reducing fraud-related ticket volumes by 70% within two years.
  • Optimized a vendor risk assessment program that led to 26% better detection of suspect transactions from overseas vendors.
  • Contributed to creating escalation procedures for card-not-present fraud, improving fraud case resolution times by 18 %.
  • Reduced chargeback fraud by negotiating tighter controls with 11 third-party vendors, resulting in $12 savings annually.

Affiliations

  • Association for Financial Professionals (AFP)
  • International Association of Financial Crimes Investigators (IAFCI)
  • Institute of Internal Auditors (IIA)
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • Fraud Advisory Panel
  • Infragard (Public-Private Partnership Program with FBI)
  • National Association of Social Workers
  • Information Sharing and Analysis Organization (ISAO) – Fraud Prevention Group
  • Lions Club

Certifications

  • CompTIA Network+
  • ServSafe
  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE)
  • Certified Information Systems Auditor (CISA) - program
  • Google Certified Professional Cloud Architect
  • Certified Banking and Credit Analyst (CBCA) - Corporate Finance Institute (CFI)
  • Certified Internal Auditor (CIA) – Institute of Internal Auditors (IIA)
  • Certified Financial Crimes Investigator (CFCI) - International Fraud Training Group (IFTG)
  • Chartered Financial Analyst (CFA®) – CFA Institute
  • Root Cause Analysis Certification by Northwind

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