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Skills

  • Vendor relationship management
  • Sales forecasting
  • Project development
  • Budget development
  • Organization
  • Scheduling
  • Operational improvement
  • Communications
  • Supervision
  • Conflict resolution

Work Experiences

  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Kept track of 2 employees' daily activities and devised plans to address issues that resulted in standard.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $6.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Achieved a 38% decrease in absenteeism.
  • Developed systems and procedures to improve operational quality and team efficiency while delivering business strategy.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 17%.
  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Achieved 5 reviews.

Summaries

  • Accomplished retail leader with expertise in designing and executing promotional campaigns that increased foot traffic by 28% during key periods, delivering measurable improvements in store profitability.
  • Expertise in technology and product development.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Develop strategic business partnerships and relationships.
  • Clear understanding of data analysis and cross-functional collaboration as well as budget management training.
  • Holding Store Manager is a multi-talented Holding Store Manager who is consistently rewarded for planning and operational improvements.
  • Customer-focused General Manager with 7 years of experience who is committed to expanding stakeholder engagement and quality assurance.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.
  • Known for leading standard employees to complete initiative tasks and for success in metric industries.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Collaborated closely with district managers to achieve consistency in sales targets across 3 retail locations.
  • Successfully trained 10 key staff members in effective customer service strategies, resulting in 61% higher customer satisfaction within several months.
  • Reduced operational costs by 44% across three years through energy-saving initiatives and contract renegotiations with third-party suppliers.
  • Collaborated with team of 6 in the development of method.
  • Improved average transaction value by 27% through the introduction of strategic cross-merchandising and guided upsell initiatives.
  • Achieved 71% revenue growth by capitalizing on up-selling techniques and staff training in key product categories.
  • Upgraded inventory restocking processes, lowering out-of-stock incidents by 81% and enhancing customer satisfaction.
  • Partnered with the marketing department to design and implement a loyalty program that led to 26% increase in repeat business within several months.
  • Implemented a new point-of-sale (POS) system, cutting transaction times by 25% and increasing customer satisfaction scores.
  • Managed operational budgets and profit and loss statements, achieving a 49% improvement in profitability year-on-year.

Affiliations

  • National Retail Federation (NRF) Member
  • Rotary International
  • Emerging Retail Leaders Network - Boston
  • Association for Supply Chain Management (APICS)
  • Harvard Business School Executive Program for Retail Leadership - 2018
  • Lions Club
  • Member of the Digital Transformation and eCommerce Retailers Forum
  • American Academy of Sales Excellence (AASE)
  • Project Management Institute
  • Jaycees

Certifications

  • Retail Management Certificate from metric
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • Google Analytics Certification
  • Microsoft Excel Advanced Certification for Retailers
  • CPIM – Certified in Production & Inventory Management by APICS
  • Certified Retail Operations Manager (CROM) from system
  • Certified Public Accountant
  • Certified Professional in Management (CPM) by American Management Association (AMA)

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