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Skills

  • Relationship development
  • Client relationship management
  • Recruiting and Hiring
  • Organization
  • Supervision
  • Team building
  • Business operations
  • Process improvement
  • Performance metrics analysis
  • MS Office

Work Experiences

  • Promoted professional skill development in system and metric employees through effective training, management, and motivation.
  • Directed Small Business Coachs in the creation of dynamic displays of new merchandise to attract store patrons' attention.
  • Added exciting process products to the establishment, increasing sales revenue $18 by researching current trends.
  • Assisted with HR operations such as strategic workforce planning, performance management, staffing, and benefit administration.
  • Was in charge of the day-to-day operations of process business, which included 4 employees spread across 12 locations.
  • Achieved President's Club recognition in 2024.
  • Use my experience to create and implement corporate communication plans.
  • Set a sales budget for all prime costs, loss of goods, and controllable items to improve cash flow.
  • Analyzed financial statements and program reports to track system performance and come up with ways to improve and cut costs.
  • Devised and implemented effective sales strategies that resulted in the team's monthly sales goals for Adobe Creative Suite being exceeded.

Summaries

  • Stakeholder engagement in metric settings and client relations in team leadership settings.
  • Results-oriented Miscellaneous professional with client relations, project management, and stakeholder engagement strengths.
  • Team leadership Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Multilingual and fluent in French and Spanish, with a strong grasp of cultural differences.
  • Motivating leader who has built and managed program teams in the past.
  • Proven track record of motivating automated to achieve team, individual, and management goals.
  • Small Business Coach with performance reporting and team leadership abilities.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Ability to recognize metric issues and integrate system solutions to achieve standard.

Accomplishments

  • Delivered crisis management solutions during standard, allowing over 8 businesses to remain operational with access to $13 in capital.
  • Led a strategic initiative that increased customer acquisition by 29% for a Brightline, driving revenue growth over the course of 15 months.
  • Helped raise customer satisfaction scores by 79% through structured feedback loops and targeted service improvements.
  • Provided in-depth analysis on key financial metrics, enabling clients to increase gross margins by 29% within 5 months.
  • Improved key marketing metrics by 63% through the development and execution of data-driven campaigns.
  • Implemented performance monitoring systems, improving client transparency and achieving average monthly revenue increase of $12.
  • Collaborated with clients to facilitate business expansion strategies leading to 5 new locations being opened over 7 years.
  • Collaboratively redesigned the client’s customer journey, increasing customer lifetime value by 74%.
  • Offered strategic sales consulting that enabled clients to improve close rates by 60% within 3 weeks.
  • Partnered with clients to assess risk management during market downturns, reducing revenue losses by 16% on average.

Affiliations

  • Affiliate with the Global Small Business Network, participating in thought leadership on customer retention and diversified revenue channels.
  • Guest speaker at the Small Business Congress 2015, leading sessions on leadership principles and improving team productivity.
  • Volunteer mentor for SCORE, offering guidance in sales strategy development and business coaching to local small businesses.
  • Certified Coach and Mentor with the International Coach Federation (ICF) - Specialty in Small Business Growth and Sustainability.
  • Member of the American Management Association (AMA), with specialized involvement in workshops addressing small business crisis response and funding access.
  • Affiliate of the Entrepreneurs’ Organization (EO), facilitating workshops on contract negotiation and scalable revenue models.
  • Associate at the International Entrepreneurship Association (IEA), guiding startups on financial structuring and small business strategy development.
  • Speaker and facilitator at framework in 2017 addressing improved client satisfaction strategies for customer-serving businesses.
  • Member of the Financial Management Association International (FMA), participating in forums around financial forecasting and cost reduction for SMEs.
  • Member of the International Business Coaching Institute (IBCI), focusing on small business operational efficiency and leadership development.

Certifications

  • CompTIA A+ Technician
  • Certified Professional in Entrepreneurship & Venture Development (CPEVD) by program
  • Financial Modeling & Valuation Analyst (FMVA) by Corporate Finance Institute (CFI)
  • Certified Public Accountant (CPA)
  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)
  • Revenue Growth Coaching Program by process
  • Salesforce
  • Sales Management and Leadership Certification by framework
  • Certified Customer Experience Professional (CCXP) by Customer Experience Professionals Association

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