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Skills

  • Sound judgment
  • Team management
  • Profitability improvement
  • Profit and loss accountability
  • Cost reduction strategies
  • Recruiting and Hiring
  • Team building
  • Supervision and training
  • Planning and coordination
  • Purchasing and planning

Work Experiences

  • Improved operational quality by delivering and implementing staff engagement, gender diversity, and cultural programs, as well as a robust reporting tool.
  • Evaluated each employee's individual strengths and provided mentoring to help them improve their weak skills.
  • Was able to secure a contract with procedure vendor to supply all method materials and services at a reasonable price.
  • Reduced financial discrepancies by 3% by implementing data analysis and strategic planning.
  • Initiative and program incidents were reported to Small Business Coach for assistance and resolution.
  • Set a sales budget for all prime costs, loss of goods, and controllable items to improve cash flow.
  • Determined the client's business and operational needs and introduced services to meet those needs.
  • Achieved 63% growth rate.
  • Used process improvement and risk assessment to implement business strategies to increase revenue and expand into new markets.
  • Took part in organizational transformation and implementation activities and successfully managed 13 corporate restructurings.

Summaries

  • Ability to recognize metric issues and integrate system solutions to achieve standard.
  • Looking for an exciting organization with which to build a successful career.
  • Small Business Coach with performance reporting and team leadership abilities.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Proficient in promoting category by leveraging strategic planning and vendor management knowledge.
  • Engaging personality, service-oriented background, and expertise in process improvement.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Multilingual and fluent in French and Spanish, with a strong grasp of cultural differences.
  • Professional with exceptional sales, budget management, and quality assurance abilities.
  • Small Business Coach with 16 years of experience in operations management, directing standard and system daily activities.

Accomplishments

  • Developed and implemented a peer-coaching network, reducing procurement costs by 70% across 13 businesses.
  • Transitioned multiple businesses to eCommerce platforms, resulting in a 53% increase in sales and enhanced customer engagement.
  • Developed sales strategies that leveraged data-driven insights, resulting in 23% higher qualified leads for 5 businesses.
  • Advised over 6 small business owners on automating key processes, resulting in a 71% reduction in operational time.
  • Trained over 3 small business teams on customer retention strategies, improving annual contract renewals by 76%.
  • Delivered one-on-one coaching to entrepreneurs, directly contributing to the successful launch of 7 new businesses.
  • Guided businesses through the process of reconciling cash flow, allowing 4 businesses to stabilize operations and achieve long-term sustainability.
  • Collaboratively redesigned the client’s customer journey, increasing customer lifetime value by 74%.
  • Delivered crisis management solutions during standard, allowing over 8 businesses to remain operational with access to $13 in capital.
  • Implemented performance monitoring systems, improving client transparency and achieving average monthly revenue increase of $12.

Affiliations

  • Member of the American Management Association (AMA), with specialized involvement in workshops addressing small business crisis response and funding access.
  • Member of the Business Resource Network (BRN), leveraging specialization in public speaking and leadership coaching to aid small business communities.
  • Founding member of the Small Business Advisor Network, supporting early-stage businesses with cash flow management and customer retention strategies.
  • Attended continuing education workshops hosted by the National Small Business Association (NSBA) focusing on crisis management during economic downturns.
  • Active contributor to the Chamber of Commerce in Chicago, focused on small business community building and public speaking engagements.
  • Certified practitioner in Leadership Development Coaching with the Professional Business Coaches Alliance (PBCA) contributing to business success coaching.
  • Member of the International Business Coaching Institute (IBCI), focusing on small business operational efficiency and leadership development.
  • Alumnus of the method Small Business Management Program, contributing community outreach for emerging businesses through coaching and mentorship.
  • Associate at the International Entrepreneurship Association (IEA), guiding startups on financial structuring and small business strategy development.
  • Certified Revenue Growth Coach under the Business Coaching Institute (BCI), advising clients on sustainable sales strategies for small businesses.

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Professional in Entrepreneurship & Venture Development (CPEVD) by program
  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)
  • Data-Driven Marketing Professional Certificate by metric
  • Revenue Growth Coaching Program by process
  • Microsoft Office Specialist (MOS)
  • Strategic Planning and Business Strategy by standard
  • Certified Business Coach (CBC) by program
  • Certified Business Analysis Professional (CBAP)

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