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Skills

  • Strong PR background
  • Operational improvement
  • Conflict resolution
  • Team Leadership
  • Mental health assessment
  • Case Management Basics training
  • Fluent in German
  • Business operations
  • Negotiations
  • Records oversight and accuracy

Work Experiences

  • Referred them to community resources to improve residents' well-being and quality of life.
  • Developed a community-based counseling program to address method and system issues.
  • Was in charge of drafting and negotiating lease agreements.
  • Communicated with people of various ethnic and cultural backgrounds on a daily basis.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Was in charge of the organization's social media accounts and websites, which I updated on a regular basis with new, exciting content.
  • Gathered and analyzed cultural, educational, social, and demographic data about the community to guide local program development.
  • Organized and hosted community service activities both on and off campus.
  • Gathered information, analyzed it, and organized it into reports that were distributed to the appropriate people.
  • Educated families and members of the community about domestic violence and its effects on children.

Summaries

  • Experienced in leading one-on-one and group counseling sessions to improve client well-being and the development of coping skills.
  • Behavioral health case manager with 14 years of experience assessing clients' progress and guiding them toward rehabilitative goals.
  • Clear understanding of client relations and team leadership as well as process improvement training.
  • Decisive leader who is familiar with initiative operational requirements and best practices.
  • Versatile Social Services Director who works well with staff, supervisors, and program directors.
  • Multilingual public service professional with a recent bachelor's degree.
  • Behavioral Health Case Manager is a multi-talented Behavioral Health Case Manager who is consistently rewarded for planning and operational improvements.
  • Looking to combine a solid education with the experience of working for a non-profit that is dedicated to helping others.
  • Dedicated Behavioral Health Case Manager with experience providing caring and compassionate support for metric issues.
  • Maintaining documentation, managing cases, and coordinating crisis interventions are all skills she possesses.

Accomplishments

  • Created and ran a 8-bed intensive chemical abuse treatment program inside a maximum security prison.
  • Collaborated with team of 10 in the development of program.
  • Recorded
  • Improved
  • Increased
  • Integrated
  • Trained
  • Consulted
  • Resolved
  • Coordinated care for clients with severe mental illness, reducing inpatient hospitalizations by 51% over two years.

Affiliations

  • Society for Social Work and Research (SSWR)
  • Project Management Institute
  • Society of Women Engineers
  • Healthcare Information and Management Systems Society (HIMSS)
  • Academy of Certified Social Workers (ACSW)
  • International Council of Nurses
  • American Association for Marriage and Family Therapy (AAMFT)
  • Association for Computing Machinery
  • Freemason
  • American Counseling Association (ACA)

Certifications

  • Google Certified Professional Cloud Architect
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • Certified Peer Support Specialist (CPSS)
  • Certified Psychiatric Rehabilitation Practitioner (CPRP)
  • Case Management Society of America (CMSA) - Accredited Case Manager (ACM)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Behavioral Health Case Manager (CBHCM)
  • Licensed Marriage and Family Therapist (LMFT)
  • Certified Fund Raising Executive

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