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Skills

  • Budgets
  • Regulatory compliance
  • Cargo shipment estimations
  • Load balancing and weight distribution expertise
  • Team building
  • Fuel tax reporting (IFTA)
  • Communications
  • Efficient paperwork processing for invoicing
  • Customer service
  • Process improvement

Work Experiences

  • Achieved a 81% improvement in delivery efficiency.
  • Awarded process in 2018 for surpassing 16 consecutive days with no accidents or incidents across interstate deliveries.
  • Load plans, cargo cleanliness inspections, and transportation processes were all documents I created.
  • Collaborated with initiative customers to determine their needs and deliver method service.
  • Achieved cost reduction over 12 years.
  • Looked at import and export documents to figure out what was in the cargo and then classified the items into different tariff or fee groups.
  • Achieved a 35% reduction in late load rejections.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Analyzed fuel-efficient routes.
  • Achieved a 22% reduction in freight damage claims through improved cargo handling procedures and enhanced communication with warehouse staff.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adaptable and reliable.
  • Dedicated to learning, growing, and succeeding in Transportation.
  • Adhered to safety protocols.
  • Adhered to stringent safety guidelines.
  • Hardworking Cargo Agent with team leadership and stakeholder engagement skills to offer.
  • Reliable Cargo Agent with experience coordinating domestic and international shipments with transportation and distribution companies.
  • Awarded initiative for exemplary service.
  • Follows directions and picks up new skills quickly.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.

Accomplishments

  • Successfully negotiated tight urban corners with a metric in high-traffic environments, ensuring scheduled deliveries were completed on time in 2024.
  • Documented and resolved method which led to initiative.
  • Awarded Outstanding Service Award for achieving a flawless safety record over 4 miles driven in 2024.
  • Served as lead driver for a 16-vehicle convoy, coordinating travel schedules to ensure the team arrived ahead of deadlines.
  • Proactively addressed vehicle maintenance issues by conducting regular pre-trip inspections, reducing downtime by 41%.
  • Coordinated with dispatch and customer representatives to exceed delivery time targets by 49% over the course of one year.
  • Safely transported over 4 tons of precious metals from Atlanta to Boston while maintaining stringent security protocols.
  • Collaborated with team of 5 in the development of metric.
  • Earned Employee of the Month 13 times for consistently meeting or exceeding on-time delivery metrics.
  • Maintained a perfect record of zero cargo damage incidents in the transportation of fragile electronics valued over $224,000.

Affiliations

  • National Road Transport Association – Supporter of logistics workforce development
  • Institute of Transportation Engineers (ITE) – Active in long-haul transportation logistics discussions
  • National Association of Truck Stop Operators (NATSO) – Promoting truck stop innovation for driver convenience and safety
  • International Association of Administrative Professionals
  • Professional Truck Driver Institute (PTDI) – Certification in Lean in 2015
  • Association for Supply Chain Management (APICS)
  • Owner-Operator Independent Drivers Association (OOIDA) – Certified Member
  • Lions Club
  • American Medical Informatics Association
  • Transportation Worker Identification Credential (TWIC) – Credential Obtained and Maintained Since 2019

Certifications

  • Smith System Driver Training Certification
  • Certified Transportation Professional (CTP)
  • Cargo Securement Training Certificate
  • FMCSA Hours of Service (HOS) Compliance Certification
  • Apple Certified Associate (ACA)
  • HAZMAT Endorsement (H Endorsement)
  • Commercial Driver's License (CDL) - Class A
  • Basic Vehicle Inspection and Maintenance Certification
  • Tanker Endorsement (N-Endorsement)
  • OSHA Recordkeeping and Reporting Certification

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