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Skills

  • Writing reports
  • Records management
  • Interpersonal communication skills
  • Business Administration
  • Social media knowledge
  • Office management
  • AP/AR proficiency
  • Financial reporting
  • Multi-line phone proficiency
  • Scheduling and calendar management

Work Experiences

  • Completed forms, reports, logs, and records to expedite the processing of all human resources documentation.
  • Achieved 2 consecutive months with zero compliance issues.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Effectively interacted with Branch Administrative Assistant and Branch Administrative Assistant, took detailed notes, and distributed minutes to all attendees in several months meetings.
  • Was in charge of all domestic and international travel arrangements and reservations, resulting in a 2% reduction in the company's travel expenses.
  • Updated the program's program information in the tracking system.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Improved customer service ratings by 8% by training 15 new employees on proper phone handling techniques.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Wrote and proofread memos, letters, and reports to ensure that they were error-free.

Summaries

  • Branch Administrative Assistant is an attentive and personable administrative support professional with 10 years of experience in fast-paced office environments.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Prepared to bring 8 years of experience to Cedar Works and take on a new and challenging role.
  • Working with little to no supervision, responsible, punctual, and productive.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Administrative professional with strong communication, planning, and prioritization skills demonstrated over 2 years of service.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Proven track record of updating offices and increasing overall productivity.

Accomplishments

  • Conducted in-depth research for special projects, providing executives with detailed analytics and data reports that informed key decision-making.
  • Digitized physical records for over 17 client accounts, improving access to historical data and reducing storage costs.
  • Supervised office remodeling project, coordinating with contractors to ensure the job was completed on-time and within the $7 budget.
  • Implemented a data digitization project, converting over 6 paper files to electronic format and reducing manual file retrieval times by 23%.
  • Consolidated vendor accounts, reducing redundant services and saving the company $4 annually.
  • Tracked and analyzed office expenses, identifying cost-saving opportunities that reduced operational overhead by $11 annually.
  • Trained 4 new administrative assistants, leading to a more efficient transition process and reducing training time by 61%.
  • Facilitated office space optimization by reconfiguring workspace layouts, increasing team productivity by 20% and reducing clutter.
  • Monitored branch hospitality logistics for conferences and executive meetings, reducing catering vendor costs by $16 annually.
  • Prepared high-priority reports for upper management with a 50% accuracy rate and ahead of schedule by 9 days.

Affiliations

  • Society of Women Engineers
  • National Association of Social Workers
  • Office Professionals Association (OPA)
  • American Society of Administrative Professionals (ASAP)
  • Certified Administrative Professional (CAP) Program
  • Member of the Administrative Office Technology Professionals Group
  • Branch Manager Association - Regional Chapter
  • Professional Association for Office Managers
  • Society for Human Resource Management (SHRM)
  • National Executive Assistant Association (NEAA)

Certifications

  • Typing Speed and Accuracy (Typingclub or Summit Group)
  • Customer Service Excellence Certification Brightline
  • Data Entry Certification, Alison or Cedar Works
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • Specialist Certificate in Business Process Management (BPM), Summit Group
  • ServSafe
  • Records and Information Management Certification by ARMA International
  • HubSpot Inbound Marketing Certification

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