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Skills

  • File and data retrieval systems
  • Back office operations
  • Report creation
  • AR/AP
  • Routing correspondence
  • Managing office supplies
  • Data entry documentation
  • Meeting participation
  • Spreadsheet development
  • Routing packages

Work Experiences

  • Oversaw conference calls by recording participant information and archiving audio recordings for future use.
  • Routed customer communications to the appropriate department personnel, as well as providing information to answer questions and improve customer satisfaction.
  • Created agendas, took minutes, and prepared framework documents for meetings.
  • Was in charge of setting up and maintaining both physical and electronic filing systems.
  • Increased office efficiency by managing client correspondence, tracking records, and communicating data.
  • Created shipment invoices, prepared packages, and coordinated customer courier deliveries.
  • Was in charge of greeting visitors, taking phone calls, and maintaining the front desk.
  • Was in charge of office inventory, which included restocking supplies and placing purchase orders for new metric and system products.
  • Worked professionally to meet the needs of all clients, vendors, and public visitors.
  • Answered clients' and Study Abroad Program Assistants' phone calls and provided information to inform and educate callers.

Summaries

  • Program support specialist with 14 years of experience working with program leaders to achieve metric.
  • SAP and Jira are advanced skills.
  • Japanese and German are both fluent.
  • Bringing a detail-oriented and decisive nature to the table, as well as sound judgment, multitasking skills, and a self-motivated attitude.
  • By treating all employees and visitors with respect, the company's atmosphere has improved.
  • Adobe Creative Suite and Salesforce expertise, with a typing speed of 18 WPM.
  • With excellent stakeholder engagement skills, knowledgeable about method offices and Adobe Creative Suite.
  • Senior Administrative Assistant with top strengths in juggling multiple responsibilities, communication, and workflow organization gained over 17+ years in the field.
  • Detail-oriented employee who can streamline procedures and keep the office in order.
  • Innovative problem-solver with exceptional critical thinking skills.

Accomplishments

  • Served as a primary contact for study abroad students’ concerns, answering over 15 inquiries in a year and achieving a satisfaction rating of 85%.
  • Managed logistics for successful international trips involving 15 students across 11 countries, ensuring a 36% rate of on-time departures and arrivals.
  • Evaluated program success through analyzing key metrics like graduation rates, leading targeted actions that improved results by 67% in 2015.
  • Led on-campus study abroad fairs that increased event attendance by 83% and generated interest from 8 new countries or universities.
  • Monitored and tracked travel risks and alerts related to global events for 8 study abroad travelers, lowering cancelled plans by 26%.
  • Coordinated cross-functional teams to support study abroad initiatives, resulting in a 77% reduction in administrative costs.
  • Facilitated constructive communication between study abroad students and international institutions in Portland, resulting in a 71% improvement in academic outcomes.
  • Designed promotional campaigns using Microsoft Excel, which saw application numbers rise by 15% year-over-year.
  • Assisted in resolving over 9 cross-cultural misunderstandings during study abroad programs, leading to a 32% reduction in student complaints.
  • Coordinated visa applications for 7 students in partnership with procedure consulates, achieving a 65% approval rate in a timely manner.

Affiliations

  • Member, Phi Beta Delta Honor Society for International Scholars 2019
  • Committee Member, Strategic Partnerships for Global Education Brightline
  • Host, Study Abroad Q&A Panel for Prospective Students procedure
  • Collaborator, Global Citizenship Alliance Annual Conference
  • Active Participant, Forum on Education Abroad Standards Committee
  • Participant, Global Student Services Consortium Seminar 2016
  • Facilitator, Cross-Border Education Initiative Denver
  • Mentor, The World is Your Classroom Initiative 2020
  • Coordinator, Intern Abroad Summit at Denver
  • Coordinator, International Education Week at Vantage

Certifications

  • American Academy of Financial Management (AAFM)
  • Program Coordination in Higher Education by initiative
  • SAP Certified Application Associate
  • TEFL/TESOL Certification - Teaching English as a Foreign Language
  • Salesforce
  • CompTIA Security+
  • Experiential Education and Global Learning Certificate
  • Microsoft Office Specialist (MOS)
  • Practical Approaches to Risk Management in Study Abroad by NAFSA
  • Project Management Professional (PMP)

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