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Skills

  • Regulatory compliance
  • Relationship development
  • Organization
  • Process improvement
  • Bookkeeping
  • Budget management and allocation
  • Data protection practices
  • Database management
  • MS Office
  • Sorting and labeling

Work Experiences

  • Assessed the urgency and priorities before accepting or declining appointments and meetings with the CEO.
  • Coordinated communication across 7 departments.
  • Assisted in training new office staff.
  • Collaborated with IT to manage user accounts and software licenses for the office, reducing service request resolution time by 19%.
  • Cut office paper consumption by 52% in 2023.
  • Planned, scheduled, and organized business and social events, as well as meeting and travel calendars.
  • Assisted in training new office staff, ensuring their familiarity with internal tools and procedures, contributing to increased productivity.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Created personnel files for new hires.
  • Achieved results within one year.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated administrative professional with a track record of leading administrative teams and delegating tasks to meet operational objectives.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept at maintaining office databases.
  • Achieved annual cost reduction of $18.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Offering a 4 background as well as exceptional risk assessment and client relations abilities.
  • Detail-oriented office support specialist with demonstrated expertise in vendor management.
  • With a background in accounting and finance, I am a talented administrative professional.
  • Meet and exceed business objectives while catering to a wide range of customer needs.

Accomplishments

  • Led office communication enhancement projects, reducing lost messages and missed information through Salesforce implementation by 66%.
  • Led the complete digitalization of company records, increasing accessibility and reducing storage space by 53%.
  • Created and distributed departmental presentations, improving executive reporting clarity by 65%.
  • Enhanced cross-departmental communication by introducing centralized digital note-sharing systems, reducing meeting time by 70%.
  • Developed a dynamic, cloud-based filing system, increasing document retrieval speed by 24%.
  • Coordinated executive travel arrangements and processed expense reports for 14 senior leaders, ensuring 22% adherence to company policy.
  • Provided comprehensive calendar management for 4 senior executives, scheduling 12 meetings and events across the past year.
  • Handled employee payroll coordination, ensuring 51% accuracy and timely payments for over 2 employees.
  • Executed a complete overhaul of the office document retention policy, leading to a 36% reduction in paper usage.
  • Coordinated the onboarding and exit processes for 12 employees, reducing HR response times by 20%.

Affiliations

  • Certified in Logistics, Transportation and Distribution (CLTD)
  • National Association of Workforce Development Professionals (NAWDP)
  • International Association of Business Communicators (IABC)
  • Certified Payroll Professional (CPP) Certification
  • Lions Club
  • Certified Administrative Professional (CAP) by IAAP
  • Human Capital Institute (HCI)
  • Jaycees
  • Society for Human Resource Management (SHRM) Member
  • Society of Corporate Secretaries and Governance Professionals

Certifications

  • Basic First Aid and CPR Certification
  • Certified Professional Secretary (CPS)
  • Certified Information Systems Auditor (CISA)
  • Certified Public Accountant (CPA)
  • Society for Human Resource Management Learning System (SHRM Essentials of HR Management)
  • Advanced Microsoft PowerPoint Certification
  • Notary Public Certification
  • International Association of Administrative Professionals (IAAP) Certification
  • Human Resources Certification Institute (HRCI) – Associate Professional in HR (aPHR)
  • Certified Public Accountant

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