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Skills

  • Conflict resolution
  • Payroll and budgeting
  • Relationship development
  • Problem resolution
  • Organization
  • Resource allocation
  • Strategic planning
  • Time management
  • Policy and procedure modification
  • Supervision

Work Experiences

  • Collaborated with the finance department to manage office operating budgets of $18, ensuring efficient allocation of resources.
  • Achieved reduction over 3 years.
  • Acted as primary point of contact for company vendors.
  • Collaborated with IT to standardize office equipment usage, reducing maintenance costs by 26% and improving uptime.
  • Achieved a 60% reduction in booking errors.
  • Was in charge of billing, collection, and reporting for an office that generated over $6 per year.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Collaborated with HR for Portland office.
  • Analyzed vendor bids and created cost-comparison reports that led to vendor selections saving company $11 per quarter.

Summaries

  • Achieved 83% improvements in staff retention.
  • Accomplished Deputy Manager of Administration.
  • Boosted productivity in administrative tasks.
  • Achieved 66% reduction in booking errors.
  • Costs were consistently reduced while profits were increased.
  • Deputy Manager of Administration with 3 years of successful process improvement and cross-functional collaboration experience.
  • Automated tasks to drive operational improvements.
  • To meet project objectives, prioritize projects and multitask effectively.
  • Adept at creating centralized filing systems, ensuring easy access to vital documents and reducing retrieval time by 32%.
  • Clear understanding of performance reporting and strategic planning as well as vendor management training.

Accomplishments

  • Provided leadership for the onboarding process, successfully integrating over 13 new employees within several months.
  • Reduced procurement turnaround time by 44% by partnering with suppliers for just-in-time delivery solutions.
  • Designed and implemented an office-wide performance tracking system, leading to 17% higher visibility on staffing metrics.
  • Collaborated with HR to drive recruitment efforts, exceeding hiring goals by 20% for 2016.
  • Optimized document filing systems, improving retrieval efficiency by 46% with the implementation of digital file management.
  • Monitored and improved the office's environmental impact by introducing sustainable procurement practices, saving 2 yearly.
  • Implemented systematic process improvements that reduced administrative overhead by 83% and improved response time to internal requests.
  • Developed and enforced new visitor tracking policies that increased office security and access control, reducing unauthorized entry by 37%.
  • Implemented office automation tools that reduced manual tasks by 53%, freeing up 9 hours of administrative time per month.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • American Marketing Association
  • Global Business Travel Association (GBTA) - Certificate of Travel Management
  • American Society of Safety Professionals
  • International Facility Management Association (IFMA) Member
  • Society of Human Resource Management
  • Forum for Collaborative Office Administration (FCOA) - Member
  • Jaycees
  • Local Chamber of Commerce - Member, Contributing to Administrative Initiatives
  • Global Business and Sustainable Development Network - Active Participant
  • Human Capital Institute (HCI) – Strategic Talent Acquisition Professional Certification

Certifications

  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • Six Sigma Green Belt Certification
  • Business Continuity Management (BCM) Course Certification
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP) by initiative
  • Advanced Procurement and Vendor Management Certification
  • Salesforce

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