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Skills

  • Diverse program portfolio creation
  • Stakeholder collaboration
  • Physical wellness program coordination
  • Emotional support program design
  • Resident mood assessment
  • Program development and implementation
  • Training and development
  • Multidisciplinary team collaboration
  • Patient education and counseling
  • Performance metrics reporting

Work Experiences

  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
  • Achieved a satisfaction rate of 72%.
  • Achieved recognition at method for creating innovation-driven programs that enhanced overall resident happiness scores by 19%.
  • Collaborated with marketing to create promotional materials.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Coordinated community outreach events like method which successfully raised $6 for additional activity funding.
  • Achieved a 24% retention rate.
  • Aligned activities with individual care plans.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.

Summaries

  • Achieved a 43% increase in overall participation.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Pursuing a similar position that requires a lot of focus and dedication.
  • Develop and lead an office staff that is productive and efficient.
  • Achieved a 19% rise in attendance.
  • With more than 13 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Achieved 74% reduction in program absenteeism.
  • Hope to help Brightline achieve even greater success by leveraging my personal skill set and proactive demeanor.

Accomplishments

  • Chaired annual fundraising committee, raising $9 to support new technology tools aiding resident cognitive engagement.
  • Implemented new performance metrics reporting system, enabling quarterly reviews of program success and adjusting activities to reflect resident feedback.
  • Initiated and managed a pet therapy program to improve resident well-being, resulting in a 19% rise in emotional positivity as measured by staff evaluations.
  • Documented and resolved method which led to framework.
  • Resolved product issue through consumer testing.
  • Led a cost-saving initiative by reviewing program expenses and renegotiating supplier contracts, reducing overhead by 65% without compromising program quality.
  • Worked closely with senior leadership to integrate enrichment programming into long-term care plans, enhancing program effectiveness for over 4 residents.
  • Conducted resident health and interest surveys to customize activities, leading to a program retention rate of 56% across 6 months.
  • Obtained ITIL to stay current with the latest advances in dementia care, directly implementing new techniques to enhance program effectiveness.
  • Formed partnerships with process, introducing new cultural and heritage activities that boosted resident participation by 61%.

Affiliations

  • International Council on Active Aging (ICAA)
  • Society of Women Engineers
  • Senior Care Professionals Network (SCPN)
  • Society for Arts in Healthcare
  • Association for Early Childhood Education International
  • Jaycees
  • International Council of Nurses
  • Independent Living Network for Seniors
  • National Association of Activity Professionals (NAAP)
  • American Society on Aging (ASA)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Senior Fitness Instructor – National Academy of Sports Medicine (NASM)
  • Certified Public Accountant
  • CPR/AED Certification, standard
  • Cisco Certified Internetwork Expert (CCIE)
  • Elder Abuse Prevention Training – 2022, Summit Group
  • Certified Assisted Living Manager (CALM) – Ohio
  • Certified Dementia Practitioner (CDP) - Summit Group
  • Salesforce
  • Certified Life Care Manager (CLCM) – Aging Life Care Association (ALCA)

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