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Skills

  • Team building
  • Inbound call handling
  • KPI tracking and improvement
  • Friendly service mentality
  • Payment processing accuracy
  • Point-of-sale system operation
  • Efficient order management
  • Dynamic pricing adjustments
  • Budgets
  • Telephone reservations

Work Experiences

  • Achieved 63% growth in repeat buyers.
  • Built and maintained a comprehensive database of clients through Tableau, improving customer contact accuracy and sales closure rates.
  • Sold tickets to concerts, plays, and other performances at the ticket counter and through online ticketing systems.
  • Achieved Innovation Award.
  • Coded and closed 13 sales leads.
  • Spoke with team members and management to get the most up-to-date information on venue attractions and related logistics.
  • Engaged customers and used active listening and effective interpersonal skills to provide high levels of customer service to each individual.
  • Had an excellent attendance record and was always on time for work.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Resolved initiative and standard guest issues and escalated unresolved issues to management to maintain good customer relations.

Summaries

  • Offering 5 years of Customer Service experience.
  • Ticket Sales Agent with 16 years of successful data analysis and strategic planning experience.
  • Consistent top performer.
  • Contributed to a 20% boost in company revenue year-over-year.
  • Certified in CPA, with enhanced skills in ticketing software that improved workflow accuracy by 42% and reduced processing errors.
  • Clear understanding of budget management and project management as well as performance reporting training.
  • Conducted proactive follow-ups.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • An expert at deploying multi-channel communication strategies, resulting in a 16% increase in repeat customer engagement rates through tailored selling approaches.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Played a key role in expanding group ticketing initiatives that boosted corporate partnerships and increased overall sales by 37%.
  • Reduced overall call wait times while assisting 18 customers daily, maintaining a satisfaction rate of 46% or higher.
  • Implemented a dynamic pricing system that led to a 17% increase in ticket sales within 6 months.
  • Participated in cross-functional meetings to align sales goals, improving revenue by 26% from targeted sales initiatives.
  • Reduced customer complaints by 80% through personalized communication and active problem resolution.
  • Achieved 21% improvement in payment accuracy by revamping the ticketing invoicing and billing process.
  • Completed OSHA, resulting in a refined understanding of CRM systems and improving overall ticketing system efficiency by 35%.
  • Generated 13 in additional revenue by upselling event packages and promotional offers to prospective customers.
  • Processed and validated 4 daily bookings with an error margin of less than 79%, contributing to smoother event planning.
  • Reduced manual data entry errors by 61% through automation in the ticketing inventory system.

Affiliations

  • American Marketing Association (AMA)
  • National Business Development Association (NBDA)
  • National Association of Sales Professionals (NASP)
  • Sales and Marketing Executives International (SMEI)
  • Association for Data-driven Marketing & Advertising (ADMA)
  • Society for Marketing Professional Services (SMPS)
  • Referral Marketing Academy
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • Association of Arena Managers (AAM)

Certifications

  • Certified Sales Growth Specialist - 2022
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Revenue Management Professional (CRMP) - Cedar Works 2017
  • Google Ads for Ticket Sales Lead Generation Certification - 2018
  • Google Certified Professional Cloud Architect
  • Referral Marketing for Ticket Sales Professionals - 2020
  • Customer Data Analytics for Sales Professionals - Salesforce 2018
  • Ticket Sales and Revenue Management Certificate - Beacon Labs
  • Prospecting and Lead Generation Certification - SAP

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