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Skills

  • Customer service in construction industry
  • Tire changing
  • Equipment dismantling
  • Electrical work
  • Field service report documentation
  • Budgets
  • Communications
  • Safety standards and protocols
  • Crane system troubleshooting
  • Blueprint and schematic reading

Work Experiences

  • Used knowledge, manual testing, and computer-aided tools to diagnose process, initiative, and metric issues.
  • Kept meticulous records of all machine and equipment repairs that were performed.
  • Answered 2 calls per three years to help customers with their questions and concerns.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Achieved Employee of the Year for maintaining the highest level of safety compliance during high-risk heavy equipment repairs at standard.
  • Aligned with new suppliers.
  • Transported Jira to three years customer locations.
  • Replaced broken wiring, hydraulics, and braking systems to get the machines back in service.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 15% reduction in repair turnaround.

Summaries

  • Contributed to increased machine reliability.
  • Contributed to zero safety incidents.
  • Conducted comprehensive equipment inspections.
  • Within Automotive and Motor Vehicles, senior Construction Equipment Mechanic and outstanding performer in project management and performance reporting.
  • Achieved fleet energy savings of 73%.
  • Applied maintenance schedules to optimize budget allocations.
  • Achieved a 44% reduction in repair time.
  • Cut project downtime by 57%.
  • Consistently extended service life of equipment.
  • Problem-solver with excellent technical knowledge and the ability to read and comprehend manuals, drawings, and repair diagrams.

Accomplishments

  • Saved 9 by identifying problematic components for refurbishing instead of replacements, extending part life and reducing procurement costs.
  • Successfully retrofitted QuickBooks to older equipment models improving their efficiency by 74% at reduced costs.
  • Sourced and integrated hard-to-find aftermarket parts, minimizing lost time on repair jobs by 50% and boosting productivity.
  • Designed custom service procedures for aging machinery, reducing repair time by 6 hours per job and maximizing efficiency.
  • Oversaw warranty service claims, recovering and processing warranties worth over 11 in 2020, improving cash flow.
  • Implemented a CRM-integrated service request tracking system, cutting response times for customer requests by 54%, improving client satisfaction.
  • Conducted detailed root cause analysis on Tableau malfunctions, leading to a 41% reduction in equipment downtime across three years.
  • Reduced average repair time across all equipment categories by 81% through workflow optimization and parts inventory improvements.
  • Managed comprehensive rebuilds on construction vehicles, reducing repair turnaround by 70% and improving operational uptime.
  • Incorporated predictive diagnostic software on heavy machinery, detecting failures before causing downtime, which led to a 11 in savings annually.

Affiliations

  • American Public Works Association (APWA)
  • Associated Equipment Distributors (AED)
  • International Society of Certified Equipment Appraisers (ISCEA)
  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • Certified Equipment Dealer Technician Program OSHA
  • American Medical Informatics Association
  • Association for Computing Machinery
  • Rotary International
  • American Marketing Association

Certifications

  • Certified Construction Manager (CCM) 2024 - Construction Management Association of America (CMAA)
  • Cisco Certified Network Associate (CCNA)
  • Basic Rigging Certification - 2021, NCCER
  • Certified Diesel Mechanic with Module: Heavy Equipment - 2016, ASE
  • Heavy Equipment Mechanic Certification - 2022, National Institute for Automotive Service Excellence (ASE)
  • First Aid/CPR Certified
  • ServSafe
  • Fuel Injection Specialist Certification - 2021, National Institute for Automotive Service Excellence (ASE)
  • Forklift Mechanic Certification - 2018, Occupational Safety and Health Administration (OSHA)
  • Microsoft Certified Systems Engineer (MCSE)

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