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Skills

  • Workflow planning
  • Customer experience improvement initiatives
  • Background in project management
  • Inter-department collaboration
  • Upselling techniques
  • Business Administration
  • Data entry
  • Customer escalations management
  • Customer feedback collection and analysis
  • Operational efficiency improvement

Work Experiences

  • Awarded in 2021.
  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on cross-functional collaboration and budget management.
  • Coordinated monthly team meetings.
  • Achieved accuracy over 18 months.
  • Communicated daily, weekly, and two years goals effectively with the team, elevating morale and improving target completion rates.
  • Achieved procedure.
  • Championed a cross-departmental initiative that unified communication strategies, improving customer handling times by 46% per query.
  • Achieved 59% faster customer fulfillment.
  • Achieved results at Raleigh.
  • Collaborated with the IT department.

Summaries

  • Customer Service Shop Supervisor who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • Meticulous Customer Service Shop Supervisor capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Adobe Creative Suite.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Customer Service Shop Supervisor.
  • Costs were consistently reduced while profits were increased.
  • Bringing 7 years of dynamic role experience, with success in autonomous, team, and leadership situations.
  • 18 years of experience streamlining processes, managing talented team members, and performing stakeholder engagement by an educated professional.
  • Customer Service Shop Supervisor with 4 years of excellent performance in customer service supervisory roles.
  • Asana expert with database management experience.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Team player who is methodical and detail-oriented and has expertise in cross-functional collaboration.

Accomplishments

  • Reduced inventory shortages by 42% through improved vendor communication and optimized stock management.
  • Led the reorganization of shop layout, resulting in a 78% increase in product visibility and sales.
  • Created and maintained accurate employee schedules, resulting in 28% fewer instances of understaffed shifts.
  • Processed an average of 17 customer sales per day, consistently meeting and exceeding sales targets.
  • Optimized staff workflows to handle a 49% increase in customer traffic without noticeable service delays.
  • Automated manual processes that improved cash drawer reconciliation accuracy by 47% and reduced end-of-day closing time by 11 minutes.
  • Negotiated vendor contracts, resulting in 76% more favorable payment terms and enhancing shop profitability.
  • Collaborated with team of 11 in the development of standard.
  • Collaborated with cross-functional teams to address daily operational challenges, reducing errors by 61%.
  • Devised a referral program that grew customer referrals by 15%, contributing to 12 new customers over 18 months.

Affiliations

  • CERT – Certified in Effective Retail Training 2018
  • American Marketing Association
  • Toastmasters
  • Society of Human Resource Management
  • Certified Retail Management Professional (CRMP) Certification – 2016
  • VIP Customer Service Professionals Network
  • International Warehouse Logistics Association (IWLA)
  • Global Association for Quality Management (GAQM)
  • Retail Industry Leaders Association (RILA)
  • Association for Talent Development (ATD)

Certifications

  • Service Management Excellence Certification – Lakeside Partners
  • ISO 10002:2018 Certified Lead Auditor for Customer Satisfaction Management – metric
  • CompTIA A+ Technician
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • Certified Team Leader (CTL) - Beacon Labs
  • Certified POS System Administrator – category
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Customer Support Specialist – Vantage
  • Time Management and Efficiency Professional Certification – Beacon Labs

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