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Skills

  • Customer journey mapping
  • Staff training
  • Stakeholder relationship management
  • Team management
  • Sales pipeline management
  • Cross-functional team leadership
  • B2B relationship building
  • Change Management Implementation
  • Problem resolution
  • Account development

Work Experiences

  • Met sales and service targets of $12 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Improved the client organization and goal alignment by automating the framework contact management system.
  • Built automation tools for client proposal delivery.
  • Accomplished this within three years.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Achieved results in Chicago within the first quarter.
  • Used ServiceNow to keep track of important account and sales information in the company database.
  • Achieved President's Club for exceeding sales targets.
  • Built key partnerships with Miscellaneous thought-leaders.
  • Managed Jira inventory to improve sales pitches and closed more than 11 sales in the past year.

Summaries

  • Upselling products to increase overall sales is a skill, and SAP is a skill.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Mandarin is a bilingual individual who is fluent in both languages.
  • Building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust are all skills that I bring to the table.
  • Dedicated, articulate, and tenacious sales professional with a track record of exceeding goals through the use of strategy and advanced people skills.
  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Clear understanding of data analysis and team leadership as well as client relations training.
  • 9 years of entrepreneurial experience in process and system sales.

Accomplishments

  • Documented and resolved program which led to category.
  • Assessed and improved the effectiveness of client onboarding processes, reducing implementation times by 66% days.
  • Collaborated with marketing to align go-to-market strategies, increasing client engagement by 82%.
  • Increased customer retention by 82% by redesigning client success frameworks based on feedback and performance data.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Formulated tailored account growth plans, leading to 27% year-over-year revenue growth for enterprise clients.
  • Spearheaded the development of strategic pricing models, resulting in a 27% uptick in client satisfaction across key accounts.
  • Presented strategic insights to C-level stakeholders, leading to 72% improvement in long-term account engagements.
  • Devised and launched an advanced CRM solution (method), greatly improving client communication and tracking.
  • Closely monitored key performance indicators, enabling a 64% improvement in client portfolio revenue growth.

Affiliations

  • National Account Management Association (NAMA)
  • Partnership with category for cross-functional team leadership development
  • Committee Member, Enterprise Communication Excellence Network
  • Association for Supply Chain Management (APICS)
  • Collaborated with metric to host business analytics and finance forecasting forums
  • American Marketing Association
  • Board of Advisors, Society for Customer Retention (SCR)
  • Regular attendee of the Key Account Management (KAM) Leaders Summit
  • Customer Experience Professionals Association (CXPA)
  • International Association of Administrative Professionals

Certifications

  • CompTIA A+ Technician
  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)
  • Salesforce
  • Leadership in Sales Management Program - method
  • Google Certified Professional Cloud Architect
  • Certified Sales Operations Specialist (CSOS) - standard
  • ServSafe
  • Certified Sales Expert (CSE) - category

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