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Skills

  • Cross-functional team collaboration
  • Operational improvement
  • Staff training and motivation
  • Problem resolution
  • CRM implementation and optimization
  • Project organization
  • First Aid/CPR
  • Advanced communication and negotiation skills
  • RFI Scanners
  • Organization

Work Experiences

  • Achieved a 78% increase in group bookings.
  • Jira was delivered to customer locations by me.
  • Increased group revenue and directed sales efforts toward exceeding client and guest expectations on a monthly, quarterly, and annual basis.
  • Learned data analysis and workflow optimization to help with office needs.
  • Achieved 47% growth in online group bookings.
  • Was in charge of all tasks delegated to me, including client relations and strategic planning.
  • Achieved 11 high-value bookings in 2016.
  • Achieved savings of $4 per event.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Developed tactics, profit targets, and sales plans by coordinating marketing and advertising strategies.

Summaries

  • Proficient in promoting metric by leveraging budget management and project management knowledge.
  • Proven abilities in connecting with customers and effectively communicating sales recommendations to promote products and increase revenue.
  • Group Sales Specialist is a hardworking and dependable Group Sales Specialist who excels at process improvement and risk assessment.
  • Interpersonal communication and conflict resolution skills are exceptional.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Proven track record of motivating spearheaded to achieve team, individual, and management goals.
  • Increase customer loyalty by providing unrivaled support.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Ability to recognize procedure issues and integrate method solutions to achieve initiative.
  • With hands-on experience, eager to learn new skills and advance knowledge.

Accomplishments

  • Leveraged CRM and analytics tools to identify high-potential segments, leading to a 61% year-over-year increase in repeat business bookings.
  • Delivered customized group sales presentations which resulted in closing 12 high-value contracts in 2017.
  • Provided consultative sales support to corporate and leisure clients, fostering personalized relationships that increased repeat group bookings by 62%.
  • Managed over 14 group inquiries daily, maintaining an average client satisfaction score of 26% through prompt responses and detailed follow-ups.
  • Regularly analyzed market trends and competitive positioning to adjust group rate structures, increasing profitability by 39%.
  • Generated 12 new leads per month from corporate accounts by applying targeted market research and analysis techniques.
  • Built and nurtured relationships with key corporate clients, closing 5 high-value multi-year contracts in 2015.
  • Implemented data-driven sales funnel optimization that resulted in a 84% increase in luxury group bookings, achieved within several months.
  • Refined the sales closing process, increasing the team's overall booking efficiency by 84% and reducing downtime between client outreach.
  • Established connections with local, national, and international travel agents resulting in 18 additional bookings within the past year.

Affiliations

  • Local chapter president for Professional Sales Association Raleigh, providing leadership for group and incentive-related sales initiatives.
  • Completed the Certified Sales Professional (CSP) program through the Manufacturer’s Representatives Educational Research Foundation.
  • Member of the Society of Government Meeting Professionals (SGMP), allowing for expanded expertise in public sector group meetings and events.
  • Member of the National Association of Sales Professionals (NASP) with active participation in group sales workshops and webinars.
  • Certified Group Travel Specialist (CGTS) through the American Society of Travel Advisors (ASTA).
  • Volunteer for Chicago branch of the Sales Enablement Society, assisting with professional development workshops focused on group sales.
  • Maintained membership with the Corporate Events Network (CEN), exchanging strategies for cross-industry event sales success.
  • Contributor to regional Group Sales Leadership Roundtable, focusing on technological advancements and sales tracking innovations.
  • Active participant in quarterly Group Sales & Marketing Mastermind sessions for peer collaboration and new strategy development.
  • Certified Meeting Professional (CMP) via the Events Industry Council, furthering expertise in venue and vendor coordination.

Certifications

  • Certified Hospitality Sales Professional (CHSP) – Hospitality Sales and Marketing Association International (HSMAI)
  • Social Media and Marketing Analytics Certification – Workday
  • Hospitality and Tourism Management Certificate - metric
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Business Management Certificate – program
  • American Academy of Financial Management (AAFM)
  • Google Analytics Certified - Google
  • Certified Inside Sales Professional (CISP) - AA-ISP
  • Advanced Hospitality Sales and Marketing Certificate – category

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