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Skills

  • Conflict resolution and mediation
  • HACCP food safety compliance
  • Developing brand messaging
  • Distribution center management
  • Project organization
  • MS Office
  • Employee scheduling optimization
  • Process and procedure development
  • Supervision
  • Employee training and development

Work Experiences

  • Coached a 17-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Achieved Top Performer recognition for innovation.
  • Successfully introduced new product lines that resulted in a 13% increase in annual profits.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and team leadership talents.
  • Conducted research to find appropriate answers to customer questions.
  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Achieved team-wide sales goals.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Boosted retention rates over a 12-month period.

Summaries

  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Achieved a 32% increase in customer retention.
  • Astute Seafood Department Manager who is dedicated to providing excellent customer service and assistance.
  • Adept at redesigning seafood handling processes.
  • Clear understanding of process improvement and team leadership as well as process improvement training.
  • Achieved consistent department-wide customer service improvements.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.

Accomplishments

  • Enhanced customer experience through proactive engagement and product knowledge, increasing customer satisfaction scores by 49%.
  • Facilitated training for new employees on department standards, resulting in a 68% decrease in onboarding time.
  • Trained team on HACCP compliance and food safety protocols, achieving 3 years of incident-free operations.
  • Implemented a seafood inventory rotation system that reduced expired stock by 75%, improving freshness and safety compliance.
  • Organized in-store seafood tasting events that drove product trial and led to an 52% increase in repeat customers.
  • Increased operational efficiency by automating seafood ordering and stock replenishment, reducing manual errors and improving order accuracy by 30%.
  • Resolved product issue through consumer testing.
  • Negotiated with vendors to secure pricing benefits on bulk seafood orders, resulting in monthly cost savings of $17.
  • Reorganized department layout, improving product visibility which resulted in a 75% increase in customer sales for the seafood department.
  • Introduced a new product assortment strategy based on sales trends, leading to an increase in high-margin seafood sales by 25%.

Affiliations

  • Produce Marketing Association (PMA) - Seafood Division Member
  • Retail Compliance Association (RCA) – Certified in Regulatory and Inspection Readiness
  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • North Atlantic Aquaculture Forum (NAAF) - Partner on Regulatory Compliance
  • National Restaurant Association (NRA) – Presented on Sustainable Seafood Sourcing
  • American Marketing Association
  • Association of Seafood Processors and Packers – Member
  • International Council of Nurses
  • Seafood Roadmap – Partnered for Local Sustainability Projects

Certifications

  • Seafood Supply Chain Management Certification
  • Quality Management System (QMS) Certification for Seafood Plants
  • Cisco Certified Network Associate (CCNA)
  • Inventory Management Certification by APICS
  • Retail Merchandising for Grocery Sector Certification
  • Ethical Sourcing and Fair Trade Certification for Seafood
  • Certified Specialist of Seafood Sustainability Practices
  • CompTIA Security+
  • NSF Seafood Processing and Food Safety Training
  • Project Management Professional (PMP)

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