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Skills

  • Retail management
  • Business Administration
  • Process equipment
  • Sales forecasting
  • Team management
  • Departmental budgeting
  • Team Leadership
  • Relationship development
  • First Aid/CPR
  • Conflict mediation

Work Experiences

  • Achieved results over a 15 month timeframe.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 15%.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Assessed employee performance over a 6 months period and provided constructive feedback to help them improve.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Achieved a Top Performer for safety excellence.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Adjusted loss prevention strategies.

Summaries

  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • To take on a new role in a program setting, I'm ready to offer exceptional leadership and planning abilities.
  • Certified Assistant Manager with 12 years of successful quality assurance and budget management experience.
  • Customer-focused professional with 12 years of experience in the Miscellaneous sector.
  • Strengths in data analysis and strategic planning backed up by Miscellaneous training.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Clear understanding of workflow optimization and process improvement as well as cross-functional collaboration training.
  • Dynamic application of performance reporting and workflow optimization in a fast-paced business environment.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Trained and developed a high-performing team of 2 staff members, increasing team efficiency by 84% over a 2018-month period.
  • Assisted in managing budgetary allocations, ensuring that funds were used efficiently and reducing departmental spending by 38% over the past year.
  • Directed cross-functional teams to achieve procedure-driven results, resulting in a 84% increase in key operational performance metrics.
  • Resolved product issue through consumer testing.
  • Identified and corrected inefficiencies in store procurement processes, reducing waste and increasing gross profit margins by 44%.
  • Aligned departmental goals with corporate KPIs, improving overall business performance by 37% over one year.
  • Managed the store's profit and loss (P&L) efforts, leading to an overall increase in profitability by 67%.
  • Mentored junior management staff, resulting in their promotion to leadership positions and strengthening team succession planning.
  • Implemented continuous improvement initiatives that led to a 53% increase in store sales and cost savings in 18 months.
  • Supported the launch and promotion of new product lines, leading to an 36% growth in category sales in several months.

Affiliations

  • Industry speaker at framework, discussing advancements in operational management and team strategy
  • Attended metric from system in 2015 for supervisor skills development
  • Leadership role in Atlanta's Small Business Association, to develop local retail solutions
  • Active participant in Women in Retail Leadership Circle (WIRLC), engaged in operational improvements and leadership
  • Association for Talent Development (ATD) membership for continuous training best practices
  • Association for Supply Chain Management (APICS)
  • Member of International Council of Shopping Centers (ICSC) for retail management industry updates
  • Rotary International
  • Local Chamber of Commerce participant, contributing to local business improvement initiatives
  • Certified member of the Association for Operations Management (APICS)

Certifications

  • Leadership Challenge Certified Facilitator – framework
  • Conflict Resolution Certification - Brightline
  • Certified Store Manager – National Retail Federation Foundation
  • Certified Public Accountant
  • Communication and Influencing Skills for Managers Certification – program
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • Lean Six Sigma Green Belt – Meridian
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Professional in Talent Development (CPTD) - standard

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