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Skills

  • Compliance with healthcare regulations
  • Familiarity with vision care insurance plans
  • Data entry
  • Method equipment
  • Payment collection
  • Conflict resolution with patients
  • Collaborating with optometrists on patient care
  • Electronic Medical Records (EMR) Management
  • Operational improvement
  • Cross-departmental communication

Work Experiences

  • Conducted rigorous quality checks.
  • Assisted during contact lens fittings.
  • Improved patient outcomes by educating them about procedures, medications, and other doctor's instructions.
  • Helped patients prepare for X-rays, EKGs, suture removal, and dressing changes.
  • Was in charge of orienting and training new employees on proper procedures and policies.
  • Gathered information about the client's medical history, including medications, symptoms, and allergies.
  • Boosted accessory purchases by 82%.
  • Assisted optometrists in performing retinal scans, tonometry, and other diagnostic testing, increasing patient diagnosis accuracy by 16%.
  • Was in charge of preparing and administering medications to help patients with their symptoms.
  • Used quality controls to monitor process test accuracy.

Summaries

  • Accomplished healthcare assistant.
  • Assists intake staff in greeting patients and ensuring a smooth transition from reception to exam.
  • Positive and upbeat personality with excellent communication abilities.
  • Competent in chart organization, patient room preparation, and laboratory testing and medication administration to support diagnostic processes.
  • Detail-oriented and knowledgeable Optometric Assistant with strong multitasking and organizational skills who can complete patient-facing and office-based tasks.
  • Optometric Assistant is a highly motivated and dedicated individual with a track record of superior performance at the individual, team, and organizational levels.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Collaborated with optometrists for precise diagnostic results.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Helps others and participates in patient care to make optometry visits enjoyable and memorable.

Accomplishments

  • Successfully assisted in fitting contact lenses for 18 patients daily, ensuring a comfortable and proper fit, which led to reduced follow-up appointments for adjustments.
  • Collaborated with team of 18 in the development of framework.
  • Worked with cross-functional teams, including the optical lab and administration, to ensure seamless patient care from intake to discharge.
  • Collaborated with the insurance team to streamline claim submissions, reducing insurance claim denials from 28% to 29% over 18 months.
  • Collaborated in the training and onboarding of new staff members, which contributed to a 73% increase in team competency and patient care efficiency.
  • Trained 8 junior optometric staff, which led to a 19% increase in operational efficiency over 18 months.
  • Routinely calibrated diagnostic equipment for accuracy, contributing to a 23% reduction in retests or diagnostic errors.
  • Introduced a system for tracking yearly eye exam renewals, increasing patient retention by 72% during 2022.
  • Contributed to clinic revenue by educating patients on available eyewear products, leading to a 59% increase in optical sales over several months.
  • Managed front-office duties, including patient scheduling and recordkeeping, to maximize clinic productivity and reduce appointment-related errors by 33%.

Affiliations

  • Society of Women Engineers
  • National Association of Social Workers
  • International Association of Administrative Professionals
  • Project Management Institute
  • Lions Club
  • Member of the Optometric Assistants and Technicians Forum
  • Advocate in Children’s Vision Charities and Organizations 2024 through Atlanta
  • Fellow of the National Federation of Opticianry Schools
  • Association of Information Technology Professionals
  • Association for Healthcare Administrative Professionals (AHCAP) for clinical office management best practices

Certifications

  • CompTIA A+ Technician
  • Basic Life Support (BLS) Certified, standard
  • Apple Certified Associate (ACA)
  • CPR and First Aid Certification - metric
  • Electronic Health Record (EHR) Proficiency Certification, framework
  • Certified Paraoptometric (CPO) - American Optometric Association (AOA)
  • HR Management for Medical Personnel Certification, Northwind
  • Certified Paraoptometric Technician (CPOA), procedure
  • Certified Optical Assistant, initiative
  • Cisco Certified Network Associate (CCNA)

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