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Skills

  • Diagnostic test interpretation
  • Medical records management
  • Medical transcription
  • Operational improvement
  • Eyewear product knowledge
  • Relationship development
  • Customer service
  • Chronic disease management
  • Workload prioritization
  • Compliance with healthcare regulations

Work Experiences

  • Gathered information about the client's medical history, including medications, symptoms, and allergies.
  • Helped patients prepare for X-rays, EKGs, suture removal, and dressing changes.
  • Educated patients on medications, procedures, and treatment plans.
  • Collaborated with the marketing team to implement a patient feedback survey, which improved clinic satisfaction scores by 85% in just one year.
  • Gathered all relevant information and calculations to assist the physician in interpreting the results.
  • Was in charge of orienting and training new employees on proper procedures and policies.
  • Assisted with intraocular pressure tests.
  • Did clerical work like word processing, data entry, phone answering, and filing.
  • Accurately measured pupillary distances.
  • Conducted tonometry and other diagnostic testing.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Assisted with ocular procedures such as tonometry and retinal photography.
  • Optometric Assistant with 18 years of successful quality assurance and vendor management experience.
  • Achieved an accuracy improvement of 75%.
  • Helps others and participates in patient care to make optometry visits enjoyable and memorable.
  • Optometric Assistant is a multi-talented Optometric Assistant who is consistently rewarded for planning and operational improvements.
  • To improve patient satisfaction and retention, be cheerful during each patient interaction.
  • Achieved a 58% improvement in overall efficiency.
  • Schedules appointments efficiently and keeps track of patient insurance information.
  • Professional Medical Support with 14 years of experience in a procedure environment.

Accomplishments

  • Increased patient satisfaction by resolving scheduling conflicts and ensuring clinic adherence to timely appointment protocols, reducing wait times by 37%.
  • Contributed to achieving the clinic’s 66% revenue growth goal by consistently upselling eyewear accessories and lens coatings.
  • Developed a customized approach for patient education on eyeglass care, resulting in a reduced need for replacements and adjustments.
  • Collaborated with the insurance team to streamline claim submissions, reducing insurance claim denials from 28% to 29% over 18 months.
  • Optimized workflow by creating a new inventory management system for eyewear products, reducing order delays and improving order accuracy by 25%.
  • Implemented patient follow-up protocols that increased patient return visits by 57% over 2019.
  • Collaborated in the training and onboarding of new staff members, which contributed to a 73% increase in team competency and patient care efficiency.
  • Facilitated patient insurance inquiries, clarifying coverage options and reducing patient misunderstandings by 54%.
  • Acted as a primary liaison between patients and insurance providers to expedite coverage approvals, reducing approval time by 8 days.
  • Assisted optometrists in performing diagnostic procedures such as retinal imaging and tonometry, resulting in a 53% improvement in early detection of ocular conditions.

Affiliations

  • Healthcare Financial Management Association (HFMA) participant for budgeting practices in medical offices
  • Jaycees
  • Certified in Contact Lens Technology through Contact Lens Society of America (CLSA)
  • Attendee at Advancing Eyecare Leadership and Technology Summit 2021
  • American Medical Informatics Association
  • Certified Paraoptometric Assistant (CPOA) from the Commission on Paraoptometric Certification (CPC)
  • American Board of Opticianry (ABO) Certification Holder
  • Attendee of National Vision Treatment Symposium hosted by method
  • Opticianry Training from the Society of Dispensing Opticians
  • Leadership participant in Optical Laboratory Association (OLA) seminars

Certifications

  • CompTIA Security+
  • Certified Vision Screener, initiative
  • Certified Eye Care Medical Office Administrator, initiative
  • Certified Public Accountant
  • Vision Insurance Specialist Certification, framework
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Ophthalmic Medical Technologist (COMT), category
  • Basic Life Support (BLS) Certified, standard

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