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Skills

  • Performance benchmarking against competitors
  • Competitive market analysis
  • Team building
  • Project organization
  • Operational improvement
  • Verbal and written communication skills
  • First Aid/CPR
  • Conflict resolution and de-escalation
  • Negotiation of service contracts
  • Problem resolution

Work Experiences

  • Conducted consistent follow-ups.
  • Adapted to rapid changes in stock availability by offering alternative wireless product solutions, maintaining sales momentum during 18 months periods of product shortages.
  • Collaborated with cross-departmental teams.
  • Collaborated with team members to analyze customer reviews.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Achieved a 74% success rate in resolving tier-1 technical issues.
  • Conducted time-sensitive phone activations for customers.
  • Educated customers about promotions to increase sales.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Business-savvy Wireless Associate, specializing in providing tailored solutions to enterprise clients and increasing business client sales by 57%.
  • Extensive inventory management and shipment processing experience.
  • Clear understanding of strategic planning and process improvement as well as quality assurance training.
  • Consistently turned around dissatisfied customers.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Professional in retail sales with experience in product placement and merchandising.
  • Product merchandising, payment processing, and cleaning knowledge.
  • Collaborated on display strategies.
  • Wireless Associate is a multi-talented Wireless Associate who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Exceeded sales targets by upselling premium data plans and accessories, increasing average transaction value by 75% in the first 16 months.
  • Utilized Customer Relationship Management (CRM) software to manage a portfolio of 16 clients, helping decrease churn by 22% %.
  • Cross-sold mobile phones, tablets, and accessories, boosting store revenue by $2 over the 9 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Built strong relationships with vendors and suppliers, securing special promotions that contributed to a $6 increase in store sales.
  • Led product knowledge training sessions for 6 new employees, helping to standardize sales practices across Boston store.
  • Repeatedly recognized as Employee of the Month for consistently surpassing customer satisfaction benchmarks and sales targets.
  • Leveraged active listening and customer empathy skills, achieving a 64% improvement in customer satisfaction scores.
  • Provided consultative sales for clients, tailoring plan and accessory recommendations to individual needs, achieving a 33% closure rate.
  • Facilitated the sale of mobile devices and services through detailed product demos, increasing customer satisfaction by 63% %.

Affiliations

  • TechServe Alliance Local Chapter, Phoenix
  • Electronic Technicians Association International (ETA) Member 2015–Present
  • Association for Computing Machinery
  • Retail Excellence Forum Collaborator
  • Customer Service and Sales Industry Council Member
  • National Association of Social Workers
  • Small Business Wireless Trade Show Speaker, 2016
  • Wi-Fi Alliance Participation, 2019-Denver
  • Lions Club
  • CTIA – Cellular Telecommunications Industry Association Member

Certifications

  • Certified Information Security Manager (CISM)
  • Certified Wireless IoT Solutions Administrator (CWISA)
  • Cisco Certified Network Associate (CCNA)
  • Salesforce
  • Certified IoT Device Network Administrator (CIDNA)
  • Certified Wireless Analysis Professional (CWAP)
  • Telecom Expense Management Certified Professional (TEM-CP)
  • Certified Wireless Design Professional (CWDP)
  • ServSafe
  • Certified Business Analysis Professional (CBAP)

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