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Skills

  • Team building
  • Quality control and error reduction
  • Carrier plan customization
  • Relationship building with suppliers and vendors
  • Communications
  • Budgets
  • Problem resolution
  • Regulatory compliance
  • Operational improvement
  • First Aid/CPR

Work Experiences

  • Conducted consistent follow-ups.
  • Achieved 81% growth.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Attended annual sales training seminars.
  • Acquired $12 worth of pre-owned devices.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Collaborated with management to design effective display strategies that increased customer engagement with wireless products and drove a 16% sales increase.
  • Achieved Innovation Award for training colleagues.
  • Boosted store revenue by $7 through successful cross-selling of mobile phones, tablets, and associated device plans.
  • Achieved a 30% success rate in resolving tier-1 technical issues via phone support, minimizing escalations to higher tech support.

Summaries

  • Achieved a 24% satisfaction boost.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved superior sales performance.
  • Sells program and system products while keeping up with changing industry trends and customer preferences.
  • Addressed stock shortages.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • With extensive customer service and sales experience, this Sales Associate is highly motivated.
  • Accomplished sales professional with expertise in upselling premium data plans and accessories, consistently increasing average transaction value by 48%.
  • Collaborative team player.

Accomplishments

  • Trained and mentored a team of 17 sales associates, enhancing overall team performance and improving KPIs by 44% %.
  • Led product knowledge training sessions for 6 new employees, helping to standardize sales practices across Boston store.
  • Collaborated with team of 18 in the development of system.
  • Resolved product issue through consumer testing.
  • Cross-sold mobile phones, tablets, and accessories, boosting store revenue by $2 over the 9 months.
  • Utilized data from customer engagement metrics to tailor marketing strategies, elevating customer retention by 37% %.
  • Assisted customers with phone activations and technology-related inquiries, achieving a 35% first-time resolution rate.
  • Proactively exceeded individual sales targets, closing $14 in high-margin plans and services by 2018.
  • Delivered exemplary customer service by explaining Adobe Creative Suite features, contributing to a 48% boost in customer satisfaction scores.
  • Built strong relationships with vendors and suppliers, securing special promotions that contributed to a $6 increase in store sales.

Affiliations

  • Consumer Electronics Show (CES) Participant, 2015
  • Jaycees
  • Small Business Wireless Trade Show Speaker, 2016
  • Lions Club
  • Association for Computing Machinery – Special Interest Group for Mobility of Systems, Users, Data, and Computing (SIGMOBILE)
  • American Society of Safety Professionals
  • Institute of Electrical and Electronics Engineers (IEEE) Communications Society, 2019-Phoenix
  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • Wireless Sales and Marketing Association (WSMA) Member

Certifications

  • Certified Telecommunications Network Specialist (CTNS)
  • CompTIA Network+ Certification – 2021
  • BICSI Registered Telecommunications Project Manager (RTPM)
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Mobile Device Security Professional (CMDSP)
  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • Certified Information Security Manager (CISM)
  • Apple Certified iOS Technician (ACiT)

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