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Skills

  • Organizational skills
  • Accounts payable
  • Operational improvement
  • Customer service
  • Project organization
  • Business correspondence
  • Microsoft Excel expertise
  • Document Control and Retrieval
  • Microsoft Office
  • Method equipment

Work Experiences

  • Solved framework issues, improved operations, and provided excellent customer service.
  • Coordinated with product to facilitate the timely release of inmate court documents ahead of 12 scheduled hearings.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Addressed issues during procedure audits.
  • Coordinated with the legal department.
  • Contributed to successful parole board outcomes.
  • Collaborated with cross-functional teams.
  • Analyzed workflow.
  • Achieved 20% improvement in processing efficiency.
  • Audited inmate classification documents, ensuring compliance with local, state, and federal guidelines and correcting 8 discrepancies in 2017.

Summaries

  • Analytical professional with experience identifying procedural inefficiencies and implementing changes that reduced document processing backlog by 15% over 6 months.
  • Experienced File Clerk with 3-year history in high-volume settings. Works easily with individuals of all backgrounds in collaborative team environments. Supports Miscellaneous operations with advanced organizational and problem-solving abilities.
  • In collaborative team environments, works well with people from all walks of life.
  • Corrected 12 instances of misclassification in 2016.
  • With a 10-year track record of success supporting Miscellaneous and Miscellaneous operations, I'm a well-organized File Clerk.
  • Achieved a 47% error reduction in inmate file management.
  • Achieved flawless record compliance.
  • Committed to ensuring accurate inmate records.
  • Adept at improving relations between inmates and staff.
  • Analytical professional with experience identifying procedural inefficiencies.

Accomplishments

  • Reduced sentence calculation time by 80% through the use of advanced software tools designed for correctional management.
  • Developed a streamlined records archiving system that shortened file retrieval time by 46%.
  • Managed high-volume record intake with a consistent 61% reduction in data entry errors over 6 months.
  • Recognized for resolving 15 critical errors in inmate records that could have led to incorrect release dates.
  • Resolved product issue through consumer testing.
  • Implemented advanced security protocols focused on file protection and data integrity, aligned with ITIL standards.
  • Conducted quarterly audits of inmate records, uncovering 11 compliance issues and implementing corrective measures.
  • Utilized ServiceNow to achieve a 84% improvement in the speed of inmate record processing and filing.
  • Collaborated with legal teams to promptly process inmate sentence recalculations, reducing errors by 74%.
  • Enhanced search capabilities of archived inmate records by 35% via reorganization and implementation of better metadata practices.

Affiliations

  • International Corrections and Prisons Association (ICPA)
  • American Jail Association (AJA)
  • Board of Certification for Professional Surgical Assistants (BCPSA) – Criminal Justice program
  • Records and Information Management Professionals Australasia (RIMPA)
  • National Association of State Correctional Administrators (NASCA)
  • Corrections Technology Association (CTA)
  • Association of Paroling Authorities International (APAI)
  • National Association of Drug Court Professionals (NADCP)
  • Association of Information Technology Professionals
  • Toastmasters

Certifications

  • Foundations of Parole Boards & Prison Release Decisions - initiative
  • Justice Administration and Advanced Document Processes Certification - method
  • First Aid/CPR Certified
  • Certificate in Legal Aspects of Corrections Management - category
  • Certified Jail Manager (CJM) - American Jail Association
  • Foundations in Correctional Casework Certification - National Institute of Corrections
  • Inmate Data and Legal Information Management Certification - framework
  • Certified Records Manager (CRM) - initiative
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+

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