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Skills

  • Process optimization
  • Dinner service planning
  • Materials preparation
  • First Aid/CPR
  • Communications
  • Team Leadership
  • Inspection reviews
  • Writing case histories
  • MS Office
  • Public speaking

Work Experiences

  • Observed the participants and took notes on their responses.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Advocated for the adoption of Adobe Creative Suite.
  • 12 potential participants were recruited and screened by me.
  • Analyzed data from customer interactions to identify high-value customers, resulting in 9 total cross-sell opportunities.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Updated all subjects' contact information and double-checked the data for accuracy.
  • Entered data into the Asana system, including payments, account information, and call logs.

Summaries

  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Service-driven
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Resourceful
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Customer service specialist with 4 years of procedure experience who is dedicated and detail-oriented.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Seasoned

Accomplishments

  • Developed and implemented an onboarding process for new customers, which increased overall satisfaction by 30% for Asana.
  • Created a customer service dashboard to monitor real-time support metrics, which improved response prioritization and cut downtime by 43%.
  • Reduced queue times by introducing a revised knowledge base and FAQ, leading to 62% lower wait times for the Adobe Creative Suite team.
  • Collaborated with cross-functional departments to devise a recovery strategy for disgruntled customers, reducing customer churn by 46%.
  • Consistently maintained a 49% or higher customer satisfaction score while handling an average of 17 inquiries per day.
  • Secured President's Club for exceeding quarterly customer satisfaction targets by maintaining a 82% or greater approval rating.
  • Resolved product issue through consumer testing.
  • Achieved a consistently high customer satisfaction score of 53%, managing 6 queries and complaints weekly through Jira.
  • Collaborated with team of 4 in the development of process.
  • Streamlined the process of customer feedback collection, contributing to a 55% increase in actionable insights used company-wide.

Affiliations

  • American Marketing Association
  • Society of Human Resource Management
  • Project Management Institute
  • American Medical Informatics Association
  • Association for Support Professionals (ASP)
  • Help Desk Institute (HDI)
  • Customer Engagement Leadership Council (CELC)
  • Customer Success Association
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers

Certifications

  • CRM Fundamentals Certification - Adobe Creative Suite
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • Google Workspace Administrator Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Dynamics 365 Certified: Fundamentals
  • Certified Technology Manager (CTM) - Cedar Works
  • ITIL Foundation Certification in IT Service Management
  • CIW Internet Business Associate
  • Certified Support Manager (CSM) - Service Strategies

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